Senior Claims Adjuster

Tokio Marine Kiln; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance company in Greater London is seeking a Senior Claims Adjuster specializing in Marine and Aviation claims. This role involves managing a portfolio of claims, ensuring top-notch service delivery to clients, and collaborating with the Underwriting team on claims issues. Ideal candidates will have significant experience in the Lloyd's market, a deep understanding of relevant business classes, and the ability to work effectively within a team-oriented environment.

Benefits

Flexible working options

Inclusion network groups

CSR and charitable activities

Qualifications

• Extensive experience in Marine and Aviation claims within the Lloyd’s market.
• In-depth knowledge of the London market and TMK's core business classes.
• Ability to work collaboratively and think analytically.

Responsibilities

• Deliver first-class service to all customers.
• Manage complex claims within the portfolio.
• Own personal training and development objectives.
• Liaise with Underwriting teams regarding claims and wording.
• Ensure fair customer outcomes in decision-making.

Skills

Handling Marine and Aviation claims

Analytical thinking

Professionalism

Customer service

Teamwork

Job description

Overview

We have the opportunity for a Senior Claims Adjuster (Marine & Aviation) to join our Claims department here at Tokio Marine Kiln. Reporting into the Assistant Claims Manager, you will assist in the delivery of the TMK Claims Business Plan through management of claims issues arising from a designated book of business and development of nominated client relationships.

The role includes responsibility for :

Responsibilities

• Delivery, through personal ownership and via the team, of a first-class service to all customers.
• Management of a portfolio of claims including more complex claims in the team - this may be achieved by personal ownership, working with a more experienced colleague or by oversight of a Claims Adjuster.
• Ownership of personal appraisal and objectives to include personal training and development to support delivery of the TMK Claims Business Plan.
• Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.
• Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).
• Ensuring fair customer outcomes & commerciality when decision making in line with the TMK values.
• To have a clear understanding of the company's risk appetites in terms of delegated authority, conduct and financial crime.
• Championing the company values and work in accordance with the organisational behaviours.

Qualifications and Experience

The successful candidate will have extensive experience of handling Marine and Aviation claims in the Lloyd’s market, as well as an in-depth knowledge of the workings of the London market especially with regards to TMK's core business classes. We are looking for a team player who can think analytically and demonstrate professionalism.

About TMK and Culture

The successful candidate will be welcomed into the TMK family to help us further our purpose of enabling our clients to fulfil their ambitions whilst benefiting society and our people. We are committed to ensuring a safe, open, inclusive and empowering environment in which all of our people can thrive. All employees have the opportunity to join one or a number of inclusion network groups or take part in CSR and charitable activities. TMK is signed up to the Disability Confident Employer Scheme and we also accommodate flexible working, subject to the TMK flexible working policy.

As an underwriting firm with over 140 years’ experience of protecting clients from changing risks we put our confidence in the ability and talent of our people. We aim to be a ‘Good Company’ and this means being a great and inclusive company to do business with and being a great place to work. Our culture is founded on our core values of empowerment, inclusion, excellence, integrity, teamwork and innovation. We seek to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.