Senior CCTV Controller: Lead Security Ops

Allscreens Nationwide Ltd; Plymouth; On-site; GBP 45,461,000 - 46,838,000; Full time

Benefits offered by this job

Health care plan (HSF)

Perk Box (HSF) - discounts & offers

Cycle to work scheme

Tailored Site Uniform

First class training

View for career development

Long service & Employee Recognition

Job summary

CIS Security Ltd seeks a Senior Security Controller for Plymouth. The role oversees CCTV operations and security control room activities, ensuring high standards of service in line with contractual expectations. You will lead shifts, monitor cameras, coordinate incident response, and maintain records and equipment.

Strong leadership, customer focus, and SIA credentials are essential. The position offers a structured shift pattern (4 on/4 off, 0700–1900) with annual pay in the £15.30/hour range

Qualifications

• SIA CCTV Licence required.
• SIA Licence (DS or SG) required.
• Corporate CCTV security experience required.
• Excellent PC skills and Microsoft knowledge required.
• Experience of working in a demanding, high-pressure environment
• Excellent understanding of access control & CCTV systems
• Customer focused, with a strong knowledge of customer service skills.
• Demonstrate a strong aptitude for multi-tasking.
• Excellent written and verbal communication.
• Self-motivated and able to work on own initiative.
• Team player, who will support colleagues and provide ideas to improve service delivery.
• Ability to think and act quickly in emergency incidents or under pressure.

Responsibilities

• Deliver and encourage outstanding customer service delivery.
• Ensure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Duty Security Manager and the Security Manager
• To monitor the CCTV cameras within the Security Control Room
• Arrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of Practice
• Prepare and maintain the Security Control Room equipment for operational use.
• Ensure the Security Control Room is kept tidy.
• To monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations)
• To be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions
• Inspect equipment for failures and faults, reporting these in line with procedures.
• Maintain accurate daily electronic occurrence log records (via the CIS HUB)
• Maintain the asset management system, ensuring all assets are accounted for, all patrols are completed, and all compliance checks are completed.
• Reporting any discrepancies on the asset management system to your Duty Security Manager & Security Manager
• Producing site access control passes
• Book on all members of the security team correctly at the start of each shift
• Check SIA licences & CIS IDs of all oncoming team members
• Report any issues or incidents to the Duty Security Manager or Security Manager
• Respond to all incidents in line with policies and procedures.
• Ensure all incidents and issues are formally investigated and recorded.
• Assist the Duty Security Manager and Security Manager as per the needs of the site.
• Provide effective support during incidents and lead incident response in the Duty Security Manager’s absence
• Maintain a high level of morale and discipline within the team, taking into consideration their welfare.
• Carry out training with Security Officer’s and ensure that there are suitable personnel on your shift able to step up and cover your role.
• To cover for the Duty Security Manager in any instance of absence

Skills

SIA CCTV Licence

SIA Licence (DS/SG)

CCTV security experience

Microsoft Office skills

multi-tasking

communication skills

emergency response

Tools

PC skills

Job description

CIS Security Ltd seeks a Senior Security Controller for Plymouth. The role oversees CCTV operations and security control room activities, ensuring high standards of service in line with contractual expectations. You will lead shifts, monitor cameras, coordinate incident response, and maintain records and equipment.

Strong leadership, customer focus, and SIA credentials are essential. The position offers a structured shift pattern (4 on/4 off, 0700–1900) with annual pay in the £15.30/hour range