Senior Casework Associate — Water Regulation & Disputes

UK Regulators' Network; Birmingham; Hybrid; GBP 42,000 - 68,000; Full time

Job summary

Ofwat in England and Wales is seeking a Senior Associate in its Casework team to manage a varied caseload of customer enquiries, disputes and licence applications. You will lead investigations or assess licence applications and may line-manage staff.

The role requires excellent customer service, planning, and evidence-based decision making, plus strong written and verbal communication to share information clearly across teams.

Qualifications

• Senior Associate in the Casework team handling complex customer enquiries and complaints and/or licence applications.
• Strong customer service and planning skills with the ability to identify and assess information to make evidence-based recommendations.
• Excellent written and verbal communication to share information clearly within the team.

Responsibilities

• Lead responses to complex customer enquiries and complaints and/or oversee investigations with legal powers.
• Oversee licence applications from water sector companies and potentially line-manage staff.
• Manage a varied caseload and provide guidance and support to others while supervising delivery of work.

Job description

Ofwat in England and Wales is seeking a Senior Associate in its Casework team to manage a varied caseload of customer enquiries, disputes and licence applications. You will lead investigations or assess licence applications and may line-manage staff.

The role requires excellent customer service, planning, and evidence-based decision making, plus strong written and verbal communication to share information clearly across teams.