Senior Care Coordinator

Avanti Homecare Limited; Waingroves; On-site; GBP 30,000; Full time

Job summary

A leading domiciliary care company in Waingroves is seeking a Senior Care Coordinator responsible for overseeing office administration, managing rotas, and supporting staff to ensure high-quality care. The ideal candidate will have strong IT skills, at least 2 years in a care role, and a Level 3 Diploma in Health and Social Care. This full-time position offers a competitive salary, a supportive environment, and opportunities for professional growth.

Benefits

Competitive salary

Annual pay reviews

Pension contributions

Training and personal growth opportunities

Qualifications

• Minimum of 2 years supporting and caring for people.
• Experience in managing rotas on digital systems in a care coordination role.
• Strong experience in IT and managing online diaries.

Responsibilities

• Create and manage person-centred rotas weekly.
• Handle on-call responsibilities on a rotational basis.
• Act as the first responder to office calls.

Skills

Good listener

Proactive

Supportive and empathetic

Organized

IT literacy

Time management

Dementia awareness

Safeguarding

Flexible

Education

Level 3 Diploma in Health and Social Care

Tools

Microsoft Office

Digital care planning systems

Job description

Senior Care Coordinator

Department: Management

Employment Type: Full Time

Location: Ripley

Reporting To: Registered Manager

Compensation: £29,500 / year

Description

About us

Avanti Homecare, established in 2018, is a multi-award-winning, family-run domiciliary care company committed to providing exceptional at-home care services in Derbyshire and Nottinghamshire. With offices in Ilkeston, Ripley, and Long Eaton, we have been supporting our local communities for over six years. Our team is the heart of our success, and we are committed to fostering an environment where employees feel valued, supported, and empowered.

Job summary

At Avanti Homecare, we are on an exciting journey of growth. As the Senior Care Coordinator, you will oversee all aspects of office administration across our carers, clients, and internal systems. You will support and report to the Registered Manager to ensure the office runs smoothly and ensure efficient, person-centred weekly rotas are produced and managed. In addition, you will share on‑call duties with the office management team on a 4‑week rolling basis, including evenings and weekends (Paid in addition to salary). Our office hours are Monday - Friday 8:30am‑4:30pm.

Key Responsibilities

The Senior Care Coordinator will be responsible for:

• Creating and managing person-centred (for our clients and team) rotas on a weekly basis
• Managing client runs and making changes and improvements when needed to ensure rota efficiency for both our team and clients
• Solve rota issues as they arise, ensuring continuity of care
• Management of staff holidays and sickness inputting into E-days
• On‑call responsibility on a rotational basis (one week every four) to handle out-of-hours (until 10:30pm) contact and ensure full call coverage as part of the management team
• Liaise with professionals (e.g., Social Workers, GPs, District Nurses) and client families

Office Administration

• Maintain all aspects of the office administration across the carers, clients and all digital systems
• First responder to office calls
• Completing monthly carer visit note reviews
• Inputting and updating staff data/records and availability into company systems
• Responding promptly to office alerts, ensuring timely escalation if needed

Quality and Compliance

• Manage invoicing notes and Purchase Orders in partnership with the Admin Executive and local authorities
• Arranging care team introductions to our clients when required
• Prepare and submit brokerage forms in collaboration with the Deputy and Registered Manager
• Work in line with company policies and procedures to ensure safety of our clients

Supporting Clients

• Covering care calls in office hours if needed
• Supporting with all stages of onboarding of new packages including client assessments
• Ensure a compassionate and professional telephone manner when talking with clients
• Recognising client problems and working with your colleagues to find solutions in the best interest of the client
• Work in line with company policies and procedures to ensure the safety of our clients

Team support and wellbeing

• Provide guidance and support to the care team, addressing any concerns or challenges
• Offer a supportive and caring presence and help maintain morale and uphold Avanti’s values within the team
• Lead by example in adhering to all company policies and procedures.

Skills, Knowledge and Expertise

As our Senior Care Coordinator, you will be:

• A good listener
• Proactive
• Supportive, caring and empathetic
• Honest, kind, and capable of setting professional boundaries
• Responsive
• Open to learning and driving your own development
• Able to manage your time effectively
• Organised and capable of managing multiple responsibilities
• Committed to your work
• Aspiring to progress in the sector
• Professional
• Flexible – this sector is unpredictable!
• Moving and Handling
• Safeguarding
• Health & Safety
• Dementia Awareness
• Catheter Care & Stoma Care
• MCA & DoLS Training
• Caring for people with learning difficulties
• Mental Health Awareness
• Understanding alcohol and substance abuse

Essential experience required:

• A minimum of 2 years supporting and caring for people
• Strong IT literacy in digital care planning systems. A minimum of 2 years of experience in a care coordinator role in an office environment that involves producing and managing rotas on digital systems
• Junior management experience
• Strong experience in Microsoft Office or Google based software (or similar), email writing and managing an online diary
• A Level 3 Diploma in Health and Social Care or working towards completion
• A full UK driving licence and own vehicle. Able to travel to clients’ homes as needed (travel can be expensed)
• To live within reasonable distance of the branch

What We Offer and Application Requirements

What we offer

• Competitive salary package depending on skills, experience and qualifications
• Annual pay reviews to keep salaries in line with inflation
• Pension contributions
• Blue Light Card – eligible to apply for the Blue Light Card and get access to discounts and rewards
• Commitment to training and personal growth
• A supportive, family-run environment dedicated to the wellbeing of both clients and staff
• The chance to be part of a growing team focused on delivering outstanding homecare.

Application requirements

Click apply and send your CV and a cover letter telling us why your knowledge, skills and experience suit this role. Please note: We love AI (we use it too!) – but your cover letter is your chance to tell us about you. Please write it in your own voice so we can get to know the real person behind the application.