Senior Business Travel Consultant - Night Shift - Remote

Perk; Bolton; Remote; GBP 30,000 - 45,000; Full time

Job summary

A dynamic travel company in the UK is seeking a Senior Business Travel Consultant for the night shift. This remote role requires expertise in managing travel bookings using the Galileo GDS system and delivering exceptional customer service. Ideally suited for someone with prior experience in business travel consultancy, strong communication skills, and the ability to work under pressure. The position includes benefits like competitive compensation, flexible working conditions, and opportunities for growth.

Benefits

Competitive compensation, including equity

Generous vacation days

Health perks like discounts on health insurance

Flexibility to increase pension plan

Travel events

Mental health support tool

Exponential growth opportunities

VolunteerPerk- 16 paid hours for volunteering

Qualifications

• Previous experience as a Business Travel Consultant is essential.
• Fluency in English, both written and spoken, is a must.
• Must be capable of working to tight deadlines under pressure.

Responsibilities

• Provide 7-star service to business travelers managing bookings and edits.
• Arrange European and domestic travel efficiently.
• Communicate with clients via live chat, phone, and email.

Skills

Expert knowledge of Galileo GDS system

Proficient in air fares and ticketing

Great communication skills

Well-organized

Proactive problem-solving

Job description

Senior Business Travel Consultant - Night Shift - Remote

Department

Customer Care

Location

Birmingham, England, United Kingdom

About Us

TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.

TravelPerk has industry-leading travel inventory alongside powerful management features, 24 / 7 customer support, state-of-the-art technology, and consumer-grade design.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised$200 millionin a Series E funding round, increasing our valuation of $2.7 billion .

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work , one of thefastest-growing apps and tech companies,and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.

About the Role

We are seeking a dedicated Senior Night Shift Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo GDS system.

Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission : making business travelers happy!

If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.

What You Will Do

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange European and domestic travel, including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

Who We're Looking For

• Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously
• Are proficient in air fares and ticketing
• Have great communication skills, fluency in English, both written and spoken is essential.
• Have previous experience as a Business Travel Consultant.
• Are well-organized, and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well-being of the team, displaying a positive attitude at all times.

Our Benefits

• 💰 Competitive compensation, including equity in the company;
• 🌴 Generous vacation days so you can rest and recharge;
• 💊 Health perks such as discounts in health insurance or gym allowance.
• 🧩 Flexibility to increase your pension plan
• 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
• 💙 A mental health support tool for your well-being;
• 📒 Exponential growth opportunities;
• 🫶 VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.

Working Hours & Conditions

• Working hours are within 8pm - 8am
• An expectation of weekend working on a rotation is required
• Required to work bank holidays
• Role will be fully remote however you will be required to come into the Birmingham Hub for training and special events

How We Work

Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week . For roles in Customer Care, this can be up to 5 days per week in the office.We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.