Senior Business Travel Consultant - German speaking

Adventure Travel Trade Association, Inc.; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Equity ownership

25 days annual leave

Private medical cover

Dental insurance (Bupa)

GymFlex discounts

Aviva pension

Life Insurance

Income protection

Cycle2Work & Octopus

Perk events

Wellbeing support

Parental leave

Volunteer hours

Work from Anywhere days

Relocation support

Job summary

Perk is seeking an outstanding Executive / VIP Business Travel Consultant to deliver seven-star service to senior leaders and high-value corporate clients. This role is highly personalised, time-critical, and relationship-driven.

The ideal candidate has a strong hospitality or premium travel background, solid GDS experience, and a deep understanding of contact centre performance metrics. You’ll manage complex itineraries across channels in a fast-paced environment.

Qualifications

• Premium travel/aviation or luxury customer service background.
• Experience with GDS (Amadeus, Sabre, Galileo or similar).
• Understanding of contact centre metrics (productivity, efficiency, CSAT).
• Excellent communication with a polished, discreet style.
• Calm, decisive, solutions-focused in high-pressure situations.
• Strong organisational skills and attention to detail.

Responsibilities

• End-to-end management of Executive and VIP travel, including air, hotel, ground transport, and bespoke requests.
• Providing expert recommendations aligned to traveller preferences, company policy, and duty of care.
• Handling urgent and high-impact travel disruptions with speed, empathy, and precision.
• Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment.
• Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence.
• Building long-term relationships with Executive travellers through consistent, high-quality service.
• Collaborating closely with peers to maintain a high-performance, elite service culture.

Skills

Premium customer service

GDS experience

Contact centre metrics

Excellent communication

Calm under pressure

Organisational skills

Tools

Amadeus

Sabre

Galileo

Job description

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com to learn more.

About the role

We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.

The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.

You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.

What Success Looks Like

• Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
• Acting as a trusted advisor, not just a booking agent
• Managing highly complex, often last-minute travel changes with calm professionalism
• Consistently achieving strong CSAT while meeting productivity and efficiency expectations
• Demonstrating excellent ownership, judgement, and accountability in every interaction

What You’ll Do

• End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
• Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
• Handling urgent and high-impact travel disruptions with speed, empathy, and precision
• Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment
• Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
• Building long-term relationships with Executive travellers through consistent, high-quality service
• Collaborating closely with peers to maintain a high-performance, elite service culture

What We’re Looking For

Essential:

• Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
• GDS experience (Amadeus, Sabre, Galileo or similar)
• Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
• Exceptional communication skills with a polished, confident, and discreet style
• Ability to remain calm, decisive, and solutions-focused in high-pressure situations
• Strong organisational skills and attention to detail

Desirable:

• Experience supporting senior stakeholders, C-suite, or high-net-worth individuals
• Exposure to out-of-hours, follow-the-sun, or on-call travel support models

Personal Attributes

• Naturally service-oriented with a strong hospitality mindset
• High emotional intelligence and sound judgement
• Comfortable working autonomously and taking full ownership
• Resilient, adaptable, and confident handling ambiguity
• Commercially aware and performance-driven without compromising service quality

What we offer

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with 25 days of annual leave plus bank holidays
• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
• Plan for your future with our qualifying earnings company pension plan with Aviva
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
• Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Focus on your family with 12-16 weeks’ paid parental leave
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from Anywhere" days per year
• Stay savvy with access to a wide variety of discounts and rewards
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support

Interview Process

Talent Acquisition Interview - 30mins Virtual
Hiring Manager interview - 90 min Virtual or IRL depending on your location
Values interview - 30mins virtual

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.