Senior Business Systems Analyst

HubSpot; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading customer relationship management company is seeking a Senior Business Systems Analyst specialized in the CPQ lifecycle. You will streamline internal quoting processes, collaborate with cross-functional teams, and optimize business operations. Ideal candidates should have a Bachelor's degree and 3-5 years of experience in a relevant field, alongside strong analytical and problem-solving skills. This full-time position offers opportunities for growth and collaboration within a dynamic work environment.

Benefits

Flexible working environment

Career development opportunities

Qualifications

• 3-5 years of experience as a Business Systems Analyst with hands-on experience in billing and payments.
• Experience in Fintech and quoting systems.
• Strong understanding of the quote/proposal lifecycle.

Responsibilities

• Serve as a subject matter expert for quoting and proposal systems.
• Analyze and optimize business processes using data.
• Communicate improvements to technical and non-technical stakeholders.

Skills

SQL

Data analysis

Cross-functional collaboration

Problem-solving

Communication skills

Education

Bachelor's degree in Business Administration, Information Systems, or Finance

Tools

Looker

Workato

APIs

Job description

POS-11308

Senior Business Systems Analyst Buying

About the Role

We are seeking a highly motivated and experienced Senior Business Systems Analyst (BSA) with expertise in the CPQ (Configure Price Quote) lifecycle and a passion for streamlining systems. This BSA will be a strategic partner to other BSAs and Buying product teams focusing on scaling and improving our internal quoting processes. You will drive insights efficiency and operational excellence in this domain ensuring an exceptional user experience and system reliability.

Core Responsibilities

• Serve as the subject matter expert for our quoting and proposal related systems (i.e. our internal quoting tool approvals legal terms checkout).
• Proactively highlight rising issues in our system and frequent pain points end users experience.
• Serve as a critical member of cross functional initiatives to build out strategic improvements to our CPQ systems.
• Analyze and optimize business processes using data; identify pain points root causes and scalable solutions for both internal ticketing support and product improvement.
• Translate business and regulatory requirements into clear actionable tasks / roadmaps for technical teams; document thoroughly.
• Collaborate cross-functionally to implement test and document integrations enhancements or new features ensuring seamless data flow and operational consistency.
• Respond to and resolve issues related to our quoting and buying tools.
• Use data and impact metrics (including SQL / Looker or similar tools) to measure success and drive decision-making.
• Act as a communication bridge between technical and non-technical stakeholders fostering collaboration across teams.

What Youll Do

• Partner with your BSA team (who align to different domains within Fintech) and individual Buying product teams to streamline our internal Quoting and Buying motions.
• Collaborate with cross-functional teams (Engineering Sales Deal Desk) to communicate insights into how to optimize our support processes and product reliability.
• Act as an expert in comprehensive / complex system use cases perform user acceptance testing and training for stakeholders as needed.
• Troubleshoot complex issues spanning quoting approvals legal and checkout processes; identifying root causes and implementing improvements.
• Facilitate data-driven decision making by surfacing insights from key operational ticketing and stakeholder input.
• Proactively communicate status risks and solutions to technical and non-technical audiences.

What We’re Looking For

• Demonstrated ability to thrive in fast-paced ambiguous or rapidly changing environments.
• Effective collaborator and communicator able to translate business needs into technical solutions and vice versa.
• Customer and process obsessed; relentless about efficiency accuracy and reliability.
• Strong sense of ownership resourcefulness and detail orientation.
• Passion for solving complex systems challenges especially in CPQ domains.
• Technical skills (SQL data analysis tools understanding APIs / integrations) and comfort learning new software.
• Experience in AI and automation is a plus.

Qualifications

• Bachelors in Business Administration Information Systems Finance or related field.
• 3-5 years as a Business Systems Analyst including hands‑on experience with both billing / payments platforms and global tax / compliance solutions.
• Experience in Fintech and / or Quoting systems.
• Solid understanding of quote / proposal lifecycle.
• Strong quantitative analytical and problem‑solving skills; advanced proficiency with data analysis tools (SQL Looker etc.)
• Ability to manage multiple priorities effectively in a dynamic high‑pressure environment.
• Excellent written and verbal communication; proficiency in documentation and process mapping.
• Adaptability proactive mindset and empathy for both customers and internal users.
• Proficiency in Workato or comparable automation platforms

Preferred Qualifications

• Fintech experience.
• Experience navigating ambiguous evolving requirements or regulatory changes.
• Technical acumen; familiarity with APIs and system integrations.
• Advanced skills in troubleshooting continuous improvement and cross‑functional project management.

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.

If you need accommodations or assistance due to a disability please reach out to us using this form.

Employment Locale

At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in‑person onboarding. If you join our broader Product team youll also attend other in‑person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.

EEO & Equal Opportunity

Massachusetts Applicants : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants : (m / f / d) - link to HubSpots Career Diversitypage here.

India Applicants : link to HubSpot Indias equal opportunity policy here.

About HubSpot

HubSpot (NYSE : HUBS) is an AI‑powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most : customers.

At HubSpot bold is our baseline. Our employees around the globe move fast stay customer‑obsessed and win together. Our culture is grounded in four commitments : Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.

Were building a company where people can do their best work. We focus on brilliant work not badge swipes. By combining clarity ownership and trust we create space for big thinking and meaningful progress. And we know that when our employees grow our customers do too.

Recognized globally for our award‑winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.

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Required Experience

Senior IC

Key Skills

Administration And Accounting,Law Enforcement,AECOM,Apache,ABB,Corporate Development

Employment Type

Full Time

Experience

years

Vacancy

1