Senior Business Systems Analyst

HubSpot; City Of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading tech firm is seeking a Senior Business Systems Analyst in London to enhance internal quoting processes. The ideal candidate will collaborate across departments, ensure user experience, and leverage data for decision-making. Candidates should have a Bachelor's degree and 3-5 years of experience in the field, with a strong grasp of SQL and data analysis tools. This role is pivotal in driving operational improvements and system reliability.

Benefits

Competitive salary

Career growth opportunities

Qualifications

• 3-5+ years as a Business Systems Analyst with experience in CPQ.
• Strong quantitative and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Analyze and optimize quoting and purchasing processes.
• Collaborate with cross-functional teams to ensure seamless operations.
• Communicate technical requirements to non-technical stakeholders.

Skills

SQL

Data analysis

Collaboration

Customer obsession

Problem-solving

Education

Bachelor's in Business Administration or related field

Tools

Looker

Workato

Job description

However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong.

Senior Business Systems Analyst – Buying

About the Role

We are seeking a highly motivated and experienced Senior Business Systems Analyst (BSA) with expertise in the CPQ (Configure, Price, Quote) lifecycle and a passion for streamlining systems. This BSA will be a strategic partner to other BSAs and Buying product teams, focusing on scaling and improving our internal quoting processes. You will drive insights, efficiency, and operational excellence in this domain, ensuring an exceptional user experience and system reliability.

Core Responsibilities

• Serve as the subject matter expert for our quoting and proposal related systems (i.e. our internal quoting tool, approvals, legal terms, checkout).
• Proactively highlight rising issues in our system and frequent pain points end users experience.
• Serve as a critical member of cross functional initiatives to build out strategic improvements to our CPQ systems.
• Analyze and optimize business processes using data; identify pain points, root causes, and scalable solutions for both internal ticketing support and product improvement.
• Translate business and regulatory requirements into clear, actionable tasks/roadmaps for technical teams; document thoroughly.
• Collaborate cross-functionally to implement, test, and document integrations, enhancements, or new features, ensuring seamless data flow and operational consistency.
• Respond to and resolve issues related to our quoting and buying tools.
• Use data and impact metrics (including SQL/Looker or similar tools) to measure success and drive decision-making.
• Act as a communication bridge between technical and non-technical stakeholders, fostering collaboration across teams.

What You’ll Do

• Partner with your BSA team (who align to different domains within Fintech) and individual Buying product teams to streamline our internal Quoting and Buying motions.
• Collaborate with cross-functional teams (Engineering, Sales, Deal Desk) to communicate insights into how to optimize our support processes and product reliability.
• Act as an expert in comprehensive/complex system use cases, perform user acceptance testing and training for stakeholders as needed.
• Troubleshoot complex issues spanning quoting, approvals, legal and checkout processes; identifying root causes and implementing improvements.
• Facilitate data-driven decision making by surfacing insights from key operational, ticketing, and stakeholder input.
• Proactively communicate status, risks, and solutions to technical and non-technical audiences.

What We\'re Looking For

• Demonstrated ability to thrive in fast-paced, ambiguous, or rapidly changing environments.
• Effective collaborator and communicator—able to translate business needs into technical solutions and vice versa.
• Customer and process obsessed; relentless about efficiency, accuracy, and reliability.
• Strong sense of ownership, resourcefulness, and detail orientation.
• Passion for solving complex systems challenges, especially in CPQ domains.
• Technical skills (SQL, data analysis tools, understanding APIs/integrations) and comfort learning new software.
• Experience in AI and automation is a plus.

Qualifications

• Bachelor\'s in Business Administration, Information Systems, Finance, or related field.
• 3-5+ years as a Business Systems Analyst, including hands-on experience with both billing/payments platforms and global tax/compliance solutions.
• Experience in Fintech and/or Quoting systems.
• Solid understanding of quote/proposal lifecycle.
• Strong quantitative, analytical, and problem-solving skills; advanced proficiency with data analysis tools (SQL, Looker, etc.)
• Ability to manage multiple priorities effectively in a dynamic, high-pressure environment.
• Excellent written and verbal communication; proficiency in documentation and process mapping.
• Adaptability, proactive mindset, and empathy for both customers and internal users.
• Proficiency in Workato or comparable automation platforms

Preferred Qualifications

• Experience navigating ambiguous, evolving requirements or regulatory changes.
• Technical acumen; familiarity with APIs and system integrations.
• Advanced skills in troubleshooting, continuous improvement, and cross-functional project management.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot\'s connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot\'s Recruiting Privacy Notice for details on data processing and your rights.

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