Senior Business Support Officer

Lewisham Council; City Of London; Hybrid; GBP 37,000 - 39,000; Full time

Job summary

A local government authority in London seeks an organized individual for administrative support within the Safer Communities Service. This hybrid role requires managing communications, recording complaints, and providing quality business support. Candidates must excel in a busy environment, demonstrating strong attention to detail and confidentiality. The salary range is £37,509 to £38,637 annually, along with generous holiday allowances and various staff benefits.

Benefits

Generous holiday allowance

Local Government Pension scheme

Flexible working policies

Staff discounts on gym memberships

Bicycle loans

Qualifications

• Ability to handle sensitive and confidential matters professionally.
• Experience in a fast-paced administrative environment.
• Capacity for high-quality support across business processes.

Responsibilities

• Oversee administrative responsibilities for the Safer Communities Service.
• Manage communications for Licensing & Trading Standards Team.
• Record and enter incoming complaints accurately in databases.

Skills

Knowledge in Licensing

Experience in Anti-social Behaviour

Strong attention to detail

Ability to manage workloads

Job description

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities! We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Are you an organised self-starter with a knack for juggling varied administrative tasks and delivering first‑class support? We’re seeking someone adept at managing busy inboxes, recording vital information with accuracy, and navigating business systems with ease. If you thrive in a fast‑paced environment, excel at using spreadsheets and databases, and can keep calm under pressure, this is the opportunity for you!

What’s the role?

• Efficiently oversee a range of administrative responsibilities and deliver comprehensive business support for the Safer Communities Service.
• Manage emails and phone calls for the Licensing & Trading Standards Team or the ASB & Statutory Nuisance Team, responding in a timely manner and distributing relevant correspondence to team officers.
• Record incoming complaints submitted via email, phone or online reporting forms and enter the information accurately and promptly into the relevant database for follow‑up by officers.

What’s in it for you?

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family‑friendly policies
• Season ticket and bicycle loans
• Staff discounts, including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

• Knowledge or experience in one or more of the following areas: Licensing, Trading Standards, Anti‑social Behaviour, Statutory Nuisance, or Community Safety.
• Ability to work effectively in a fast‑paced environment, managing competing priorities and workloads with confidence.
• Professional and discreet handling of sensitive and confidential matters.
• Strong attention to detail and delivery of high‑quality administrative support.
• Consistent meeting of performance standards, maintaining accuracy and efficiency across core business processes.

Location & Working Hours

The role is primarily based in Laurence House, 1 Catford Road, SE6 4RU. It operates on a hybrid model, requiring both office and remote work on a regular basis. You may need to attend meetings in the evenings, work outside normal office hours and work beyond minimum hours when required to meet deadlines.

Salary

£37,509 – £38,637 per annum (SC6). All appointments will be offered at the minimum Spinal Column Point for the grade of the role. If your current salary is higher (up to the maximum of the scale), we will consider matching it where evidence is provided.

Diversity & Equality

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications from all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to support disabled applicants and those with health conditions throughout our recruitment process. We support the access to work scheme – further details are available at www.gov.uk/access-to-work/apply.

Contact & Application

For an informal discussion about this role, please contact Frank Olaniran ([e-mail]) or phone [phone]. The recruitment process is anonymous and we do not accept CVs. Please complete the application fully, ensuring your supporting statement addresses each of the person specification criteria listed.