Senior Business Support Officer

Lambeth Healthcare Limited; City Of London; On-site; GBP 35,000 - 43,000; Full time

Job summary

A local healthcare organisation is seeking a motivated Senior Business Support Officer to provide administrative and support functions within the Executive Board. This role requires strong organisational and communication skills, experience in healthcare environments, and proficiency with Microsoft Office tools. You will ensure smooth operations, support decision-making processes, and coordinate various organisational tasks. The position is full-time and offers an annual salary range of £35,392 to £42,618.

Qualifications

• Proven experience in senior administrative, operational, or governance roles.
• Strong understanding of NHS structures, primary care, or healthcare delivery.
• Ability to work independently and prioritize competing demands.

Responsibilities

• Organise, minute, and manage Executive Board and committee meetings.
• Lead project coordination and performance monitoring across the organisation.
• Draft internal and external communications.

Skills

Organisational skills

Communication skills

Problem-solving skills

Microsoft Office proficiency

Education

Degree in business administration or related field

Tools

EMIS

AccuRx

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Job description

Background and context

Lambeth GP Provider Alliance (LGPPA) is a dynamic, forward-thinking organisation committed to strengthening primary care across Lambeth. We work closely with GP practices, local communities, and system partners to deliver high-quality, integrated healthcare services.

We are seeking an experienced and motivated Senior Business Support Officer to provide senior-level administrative, operational, and governance support across the Alliance. This role is pivotal in ensuring smooth running of our Executive Board, Committees, and operational teams, supporting strategic priorities and facilitating effective decision-making.

You will lead on business administration, coordinate complex meetings, manage governance processes, produce high-quality reports, and support performance monitoring. In addition, you will ensure efficient communication and collaboration with both internal teams and external partners.

Key Responsibilities

• Organise, minute, and manage follow-up for Executive Board and committee meetings.
• Lead project coordination, reporting, and performance monitoring across the organisation.
• Draft internal and external communications.
• Ensure compliance with governance, confidentiality, and data protection standards.
• Support financial monitoring and budget-related tasks.
• Responsible for day-to-day office management at HQ, including ensuring Core Team staff are aware of current processes and that the working environment is fit for purpose.
• Manage Core Team sickness and annual leave rotas and report this to the MD.
• Manage the generic inbox for the organisation, identifying the most appropriate team member to respond to communications.
• Coordinate the organisation, co-ordination, and minuting of key meetings, liaising with internal staff at all levels and external bodies as appropriate (including internal weekly Board meetings and Lambeth Clinical Cabinet Meetings).
• Prioritise and organise the day-to-day workload while maintaining confidentiality of information.
• Develop and maintain effective electronic filing systems, including the up-to-date workforce database (Clinical and Non-Clinical staff across Lambeth Practices).
• Manage and respond to all incoming post, emails, and telephone enquiries with initiative, knowledge, and sound judgement.
• Produce regular reports for analysis and create databases for effective use.
• Produce a high standard of work, including when working under pressure to meet deadlines.
• Liaise with all levels of staff to ensure effective communication.
• Coordinate HR processes across the organisation and act as first point of contact for recruitment, including shortlisting, interviewing, and pre-employment checks.
• Produce draft staff contracts for Executive Board Level approval.
• Provide regular reports to the Executive Board and advise on administrative services matters.
• Support development of the training and development plan for the LGPPA.
• Present complex information in a range of formats, including verbally and via information technology where appropriate.
• Undertake training as necessary in line with development of the post and agreed with line manager as part of the personal development planning process.
• Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
• Undertake any other duties at the request of the line manager commensurate with the role, including project work.

About You

Proven experience in senior administrative, operational, or governance roles. Strong understanding of NHS structures, primary care, or healthcare delivery. Excellent organisational, communication, and problem-solving skills. Ability to work independently, prioritise competing demands, and deliver to deadlines. Skilled in Microsoft Office, including Word, Excel, PowerPoint, and Teams. Demonstrates integrity, professionalism, and commitment to public service values.

Desirable

Experience working in primary care, or multi-partner healthcare organisations. Experience in project management or supervising staff.

Why Join Us?

This is an exciting opportunity to contribute to a growing organisation at the heart of Lambeth\'s healthcare system. You will play a key role in driving operational excellence, supporting clinical and non-clinical teams, and shaping innovative primary care delivery.

How to Apply

Applications should include a CV and covering letter addressing the person specification.

Organisational Values

The post holder will:

• Take pride in what they do - strive for highest standards on own work and challenge colleagues to do the same
• Strive to be the best - in terms of teamwork
• Act with integrity - be trustworthy and be accountable for own work
• Respect others - actively give and receive feedback

CONFIDENTIALITY

As an employee of the Lambeth GP Provider Alliance, you may gain knowledge of a highly confidential nature relating to the private affairs, diagnosis and treatment of patients, information affecting members of the public, matters concerning staff and details of items under consideration by the Boards. Under no circumstances should such information be divulged or passed to any unauthorized person. This includes holding conversations with colleagues concerning patients or staff in situations where the conversation may be overheard. Breaches of confidence will result in disciplinary action which may involve dismissal.

EQUAL OPPORTUNITIES

Lambeth GP Provider Alliance policies and practices are designed to ensure equality of opportunity in employment and service delivery. All staff will be expected to comply with these policies and practices.

HEALTH AND SAFETY

All staff have a responsibility to maintain the health and safety of self and others within the performance of their duties.

This job description is not intended to be exhaustive. The duties and responsibilities may vary over time to meet the changing requirements of the Lambeth GP Provider Alliance and the Senior Business Support Officer will be expected to undertake any other relevant duties appropriate to the grading of the post and the requirements of the service.

PERSON SPECIFICATION

Post Title: Senior Business Support Officer

Organisation: Lambeth GP Provider Alliance (Hosted by Lambeth GP Federation)

ESSENTIAL

Qualifications
Educated to degree level or equivalent experience in business administration, management, or related field. Evidence of Continuing Professional Development

Knowledge and Experience

Good understanding of the NHS. Experience of working within a Primary Care setting. Experience in an administrative role. Experience of interfacing with multiple partners and key stakeholders. Understanding of, and commitment to public service values of pride, integrity and respect.

Skills and Abilities

Proficient knowledge of Microsoft Office. Some functional knowledge of EMIS / AccuRx. Strong problem solving skills. Excellent communication and listening skills. Excellent organisational skills. Strategic thinking – ability to anticipate and resolve problems before they arise. Ability to work under pressure and to tight deadlines. Ability to present ideas persuasively and with clarity.

Personal Qualities

Integrity and high ethical standards. A strong personal commitment to the values of the healthcare system. Independent and impartial approach. Sound judgement and an enquiring mind. Team player. Good personal networking skills.

Other specific requirements

A commitment to working closely with a range of external organisations such as Health and Social Care partners. Genuine interest in healthcare issues and a commitment to the needs of the local community. Understanding of public, patient and stakeholder expectations of the NHS.

Job Types: Full-time, Permanent

Pay: 35,392.00-42,618.00 per year

Experience: working within an NHS Primary Care setting: 3 years (required)

Work Location: In person