Senior Business Support Officer

We Manage Jobs(WMJobs); Brierley Hill; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local council in the UK is seeking a proactive Senior Business Support Officer to join their Family Hubs team. This role includes administrative support, managing staff, and contributing to service improvement initiatives. The ideal candidate has experience in administration and supervisory roles, strong organizational skills, and a commitment to collaboration. The position offers a full-time office-based environment and opportunities for professional development.

Benefits

Inclusive working environment

Opportunities for professional development

Impact on families' lives

Qualifications

• Proven experience in an administrative front-facing role and supervisory roles.
• Ability to deal with sensitive and complex circumstances in a professional manner.
• Confidence in ICT systems and packages.

Responsibilities

• Serve as the first point of contact for all families and partner agencies.
• Provide high-level administrative support for Family Hubs services.
• Line manage and supervise administrative staff.

Skills

Strong organisational skills

Communication skills

Confidence in managing financial procedures

Empathy

Team collaboration

Education

NVQ Administration Level 3 (or equivalent)

Job description

About Us

We are seeking a proactive and experienced temporary Senior Business Support Officer to join our dynamic Family Hubs team within Dudley Children’s Services. This role offers the opportunity to work with a high degree of autonomy, supporting day-to-day management, service improvement, and development of Family Hubs across the borough.

This position will play a key role in delivering administrative, financial, and employee support functions, while also supervising staff and contributing to strategic planning. The role is varied and rewarding for someone who thrives in a fast-paced, collaborative environment.

The Role

Hours: 37 hours per week.

Salary: £26,403 – £28,142.

Fixed Term: Until 31 March 2026.

Key Responsibilities

• First point of contact at Family Hubs for all families, partner agencies, and colleagues.
• Provide high-level administrative support to enable effective delivery of Family Hubs services.
• Line manage administrative staff, ensuring effective supervision, training, and performance reviews.
• Attend meetings and produce notes.
• Contribute to service planning and delivery.
• Manage financial processes including petty cash, purchase card reconciliation, and maintaining audit requirements.
• Support recruitment processes and organise cover arrangements.
• Supervise staff and assess training needs.
• Manage and interrogate data systems and produce statistical reports.
• Ensure compliance with council policies including safeguarding, data protection, and health & safety.

About You

• NVQ Administration Level 3 (or equivalent).
• Proven experience in an administrative front-facing role and supervisory roles.
• Confident dealing with a range of sensitive and complex circumstances in an empathetic and professional manner.
• Strong organisational and communication skills.
• Confidence in managing financial procedures, ICT systems, and packages.
• Knowledge and understanding of Data Protection and Freedom of Information.
• The ability to work flexibly and collaboratively across teams.

What We Offer

• A supportive and inclusive working environment.
• Opportunities for professional development and training.
• The chance to make a meaningful impact in the lives of children and families in Dudley.

Closing Date: Friday 28th November 25 at midnight.

Workplace Attendance: Working in the office Onsite full time.

Contact Information

If you require further information contact Jenny Steadman on 01384 814 199 (Monday, Tuesday, all day, or Wednesday morning) or Emma Bunting on 01384 813 437 (Wednesday afternoon, Thursday, or Friday all day).

Application details: Online application forms will be accepted only. All applicants must be able to provide documentation to prove their right to work in the UK. Dudley MBC does not offer sponsorship for candidates without the Right to Work in the UK.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]. If you require support completing an online or paper application form and interview techniques, please contact Dudley Adult and Community Learning at 01384 818 143 or [e-mail].

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Attached documents: Job Description, Person Specification, Employee Benefits List.pdf.