Senior Business Rates & Revenues Officer

Coventry City Council; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Coventry is seeking a skilled individual to support team managers in the Revenues Service. The successful candidate will handle quality checks related to business rates, provide guidance on complex inquiries, and manage customer accounts. The role requires management experience in a Revenues and Benefits environment and excellent communication skills. This position is essential for ensuring compliance with legislation and improving service delivery.

Benefits

Fantastic rewards and benefits package

Guaranteed interview scheme for specific groups

Supportive team environment

Qualifications

• Demonstrated experience in working in a Revenues and Benefits environment.
• Experience in managing and motivating a team.
• Strong communication skills used effectively with colleagues and stakeholders.

Responsibilities

• Support Team Managers and Officers with quality checking.
• Provide advice on complex queries and respond to escalations.
• Deputise for Team Managers when necessary.
• Manage insolvency notifications and customer accounts.

Skills

Management experience

Excellent communication skills

Experience in Revenues and Benefits

Ability to handle complex queries

Job description

A local government authority in Coventry is seeking a skilled individual to support team managers in the Revenues Service. The successful candidate will handle quality checks related to business rates, provide guidance on complex inquiries, and manage customer accounts. The role requires management experience in a Revenues and Benefits environment and excellent communication skills. This position is essential for ensuring compliance with legislation and improving service delivery.