Senior Business Change Manager - 12 Month FTC

Allwyn UK; Watford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading lottery operator is seeking a Senior Change Manager to lead human-led transformation efforts, managing a portfolio of change programmes. The successful candidate will develop change management strategies, engage stakeholders, and foster a culture of continuous improvement. Key qualifications include experience in large-scale transformation and strong relationship-building skills. This role offers a competitive salary and a range of benefits.

Benefits

26 days paid leave (plus bank holidays)

Annual bonus scheme

Single Private Health Cover

Pension matching up to 8.5%

Wellness Allowance of £500

Enhanced parental leave

Qualifications

• Experience in business change management and large-scale transformation.
• Strong understanding of change management methodologies (e.g., Prosci, Kotter).
• Proven ability to work confidently across all levels in complex, multi-programme environments.

Responsibilities

• Develop and deliver change management strategies aligned with the transformation roadmap.
• Manage stakeholder engagement to gain buy-in and alignment.
• Design and deliver effective communication strategies.

Skills

Business change management

Change management methodologies

Relationship building

Empathy

Job description

Allwyn’s transformation journey has to date, focused primarily ontechnological change— modernising systems, our digital platform and technical capabilities. Now, we’re shifting toward consumer‑centric change, where every change begins with understanding the people we serve and the experiences we want to create.

As Senior Change Manager, you will deliver human‑led change to achieve real organisational outcomes that will in turn, support Allwyn to return more money to good causes. In addition to managing a portfolio of change programmes, you’ll need to look at the broader context of change within Allwyn, understanding complexities, culture, and the knock‑on impacts of multi‑programme change. You’ll navigate competing demands and shifting priorities with empathy, curiosity, and composure — ensuring change remains purposeful and sustainable. Most of all, you’ll ensure we inspire, delight and engage our colleagues— so everyone feels ready for, and excited by, what comes next.

What you’ll be doing…

This hands‑on role will require expertise across all aspects of Business Change Management, you’ll draw from external experience and best practice, whilst leveraging lessons learned from previous Allwyn transformation initiatives and other cross‑functional projects. This will include:

Change Strategy, Planning & Implementation

• Develop and deliver change management strategies aligned with Allwyn’s evolving transformation roadmap
• Assess the impact of change across the business through people, process and technology dimensions
• Define and implement change action plans that not only consider what needs to change but importantly how the change will be delivered to colleagues
• Map organisational impacts and dependencies to balance innovation with operational capacity, capability and change load

Stakeholder Engagement

• Identify, map and engage stakeholders across relevant business areas and change networks including Allwyn Senior Leadership Team, Game Changers and Business Champions
• Build strong, trusted relationships with stakeholder groups to gain buy‑in, alignment and shared accountability
• Partner with senior leaders to provide visibility of the broader pipeline of change (where appropriate) and the impact on people
• Influence sequencing and prioritisation to ensure successful, sustainable delivery

Communication

• In partnership with the Communication Team, design and deliver communication strategies that inform, inspire, and connect people to Allwyn’s transformation journey
• Ensure all messaging is clear, relevant and reflects a customer‑first, human‑led approach
• Act as a trusted advisor to leaders and people managers, helping them communicate and model desired change behaviours

Training & Capability Building

• Partner with Allwyn’s Learning and Development team and third‑party learning provider to create inspiring and targeted learning strategies that will equip teams for new ways of working
• Partner with the Transformation BRCM team to ensure a seamless handover of the Allwyn Change Portal (learning and resources) into Post‑DCO / BAU ways of working
• Help embed mindsets and behaviours that support customer experience excellence and cultural transformation

Readiness Assessment & Reporting

• Conduct readiness assessments and track progress against milestones and outcomes
• Seek feedback regularly, to ensure colleague awareness, engagement and ability to support and sustain the change
• Identify, manage, and mitigate business change related risks, dependencies, and capacity constraints

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi‑national lottery operator with a market‑leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once‑in‑a‑lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.

We’ve developed ground‑breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.

• Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
• Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10‑year licence
• Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
• Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online.

We want to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at [e-mail] and we’ll be happy to help.

• Experience in business change management and large‑scale transformation
• Strong understanding of change management methodologies (e.g., Prosci, Kotter)
• Proven ability to work confidently across all levels in complex, multi‑programme environments
• Strategic and structured, but also adaptable and people‑focused
• Skilled relationship builder who can inspire trust and collaboration
• Deeply empathetic, with the ability to understand and navigate organisational sensitivities passionate about creating meaningful lasting change – not just implementing it

• 26 days paid leave (plus bank holidays)
• Annual bonus scheme
• 2 x Life Days
• 4 x Salary of Life Insurance
• Pension: we’ll match your contribution up to 8.5%
• Single Private Health Cover
• £500 Wellness Allowance
• Income Protection
• Enhanced parental leave (maternity and paternity)
• Eye Care, Dental and Cycle To Work schemes