Senior Business Analyst - ServiceNow (Data & Process)

Sword Group; Glasgow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading technology firm in Glasgow is seeking a Senior Business Analyst – ServiceNow to support a significant data-focused transformation project. You will work with stakeholders to ensure data requirements align with business outcomes and help drive the implementation of ServiceNow. This role requires a blend of analytical skills, stakeholder engagement, and experience in data governance and quality management, offering a competitive salary and a comprehensive benefits package including career development opportunities.

Benefits

Personalised career development

Flexible working arrangements

Comprehensive benefits package

Qualifications

• Proven experience as a Business Analyst in data-focused projects.
• Experience supporting ServiceNow or similar platforms.
• Strong understanding of data governance and quality management.

Responsibilities

• Engage with stakeholders to document data and process requirements.
• Define business processes and data flows according to enterprise standards.
• Support data migration activities including mapping and validation.

Skills

Stakeholder engagement

Change management

Data governance

Analytical mindset

Problem-solving ability

Job description

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the Role:

The Senior Business Analyst – ServiceNow (Data & Process) will play a key role in supporting the implementation of ServiceNow across a major energy organisation. This is a hands-on, delivery-focused role within a large-scale digital transformation programme that is modernising enterprise service management and data governance.

Working at the intersection of business processes, data, and technology, you will bridge the gap between stakeholders and technical delivery teams. You will ensure that workflows, data requirements, and integrations are clearly defined, accurately documented, and aligned to business outcomes. From analysing existing processes to supporting data migration, validation, and testing, you’ll directly contribute to the success of the ServiceNow rollout and its long-term adoption.

As a Senior Business Analyst – ServiceNow (Data & Process), you will:

• Engage with business and technical stakeholders to capture, refine, and document data and process requirements for ServiceNow.
• Define and model business processes, data flows, and system interactions in line with enterprise standards.
• Support data migration, including mapping, cleansing, validation, and reconciliation.
• Collaborate with developers, architects, and SMEs to translate business requirements into functional and technical specifications.
• Identify and document business rules, acceptance criteria, and dependencies across multiple process areas.
• Provide insight into data governance, quality, and reporting needs to enable reliable decision-making.
• Support testing, validation, and change management to ensure solutions meet business and operational needs.
• Contribute to continuous improvement, helping to standardise and optimise data and workflow practices across the organisation.

• Proven experience as a Business Analyst, ideally within data-focused or system implementation projects.
• Experience supporting ServiceNow or similar enterprise platform rollouts.
• Strong understanding of data governance, data migration, and quality management principles.
• Skilled in translating complex business requirements into structured documentation and deliverables.
• Excellent stakeholder engagement and communication skills.
• Analytical mindset with attention to detail and problem-solving ability.
• Comfortable working collaboratively across technical and business domains within large transformation programmes.

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

#LI-PD1