Senior Business Analyst - Insurance Domain

ExlService Holdings, Inc.; City Of London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A global data and AI company is seeking a Senior Business Analyst in the Insurance domain to drive Enterprise Data Management and Analytics solutions. The ideal candidate will have at least 5 years of experience in insurance, strong analytical skills, and excellent communication abilities. This permanent role is based in London and offers a competitive salary and additional benefits including private healthcare and a flexible working model.

Benefits

Generous bonus

Private healthcare

Income protection insurance

Flexible hybrid working model

Qualifications

• Minimum 5 years' experience as a Business Analyst within the Insurance industry.
• Strong understanding of insurance operations, including London Market processes.
• Proven experience in Enterprise Data Management and Data Governance.

Responsibilities

• Lead the collection, documentation, and validation of business requirements.
• Develop and maintain data dictionaries and business glossaries.
• Capture and document reporting, analytics, and data visualization requirements.

Skills

Business analysis

Data management

Stakeholder management

Data governance

Insurance domain expertise

Education

Bachelor's degree in a relevant discipline

Tools

SQL

Power BI

Azure Data Services

Databricks

Snowflake

Job description

Job Description

EXL (NASDAQ: EXLS) is a global data and AI company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations.

EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect, creating value from data to ensure faster decision-making and transforming operating models. Key industries include Insurance, Healthcare, Banking and Financial Services, Media, and Retail, among others.

Headquartered in New York, our team is over 60,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

Role Title: Senior Business Analyst - Insurance Domain

BU/Segment: Analytics / Data Management / Insurance Domain

Location: London, United Kingdom

Employment Type: Permanent

Summary of the role

The Senior Business Analyst (BA) plays a key role in delivering Enterprise Data Management (EDM) and Analytics solutions for EXL’s insurance clients. The role involves working closely with business and technical stakeholders to gather, analyse, and translate business requirements into effective data and process solutions.

The ideal candidate will have strong insurance domain expertise (including policies, claims, premiums, reinsurance, and the London Market), combined with experience in data management, analytics, and governance. This is a business-facing role requiring the ability to work both independently and collaboratively within cross-functional teams to ensure successful project delivery.

Responsibilities

As part of your duties, you will be responsible for:

Requirements & Analysis

• Lead the collection, documentation, and validation of business, functional, and data requirements.
• Conduct gap analysis to identify variances between current and target business processes, data structures, or system capabilities.
• Translate business needs into detailed user stories, process flows, and technical specifications.
• Perform source data analysis and data profiling to assess quality, consistency, and completeness.

Data Management & Governance

• Develop and maintain data dictionaries, business glossaries, and metadata documentation.
• Define and document business rules for data acquisition, transformation, integration, and quality assurance.
• Support the design of data lineage, master data, and reference data management processes.
• Identify and recommend improvements in data governance, data quality, and operational efficiency.

Reporting & Insights

• Capture and document reporting, analytics, and data visualisation requirements in collaboration with business stakeholders.
• Analyse data trends and patterns to support business decision-making and process optimisation.
• Collaborate with data engineering and BI teams to validate outputs and ensure business needs are met.

Stakeholder Management & Delivery

• Act as the primary liaison between business stakeholders, technical teams, and data specialists.
• Communicate project status, issues, and risks clearly and effectively across all levels.
• Support roadmap development, including prioritisation, dependency mapping, and resourcing.
• Participate in user acceptance testing (UAT) and change management activities to ensure successful implementation.

Qualifications and experience

Essential

• Minimum 5 years' experience as a Business Analyst within the Insurance industry (Policy, Claims, Regulatory, or Reinsurance data).
• Strong understanding of insurance operations, including London Market processes and data flows.
• Proven experience in Enterprise Data Management, Data Warehousing, Data Governance, or Data Quality initiatives.
• Hands‑on experience with data profiling, requirements gathering, and business process documentation.
• Excellent communication, analytical, and stakeholder management skills.

Desirable / Preferred

• Bachelor's degree in a relevant discipline (e.g., Business, Information Systems, or Data Analytics).
• Experience working with Data Lake / Data Warehouse / Data Governance tools (e.g., Azure Data Services, Databricks, Snowflake, Power BI, Alation, Collibra).
• Exposure to Agile / Scrum methodologies.
• Experience with SQL or data query tools for data validation and analysis.
• Familiarity with regulatory reporting and compliance requirements in insurance.

Key Competencies

• Strong business acumen with the ability to bridge business and technology.
• Detail-oriented, analytical, and highly organised.
• Excellent written and verbal communication skills.
• Collaborative mindset with a proactive approach to problem-solving.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits & Additional Information

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 × your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well‑being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers.
• We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.