Senior Business Analyst

DWP Digital; West Midlands; Hybrid; GBP 59,000 - 69,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Pension with employer contributions

Generous holiday package (25–30 days)

Career development opportunities

Job summary

DWP Digital is recruiting a Senior Business Analyst to lead analysis across complex digital services, transforming stakeholder needs into value-driven solutions. You will guide decision-making with Agile practices and provide leadership to Business Analysts.

You will also help grow the Business Analysis profession through people leadership, development and the promotion of best practice across DWP and wider government.

Qualifications

• Experience delivering business analysis across change initiatives from discovery to delivery.
• Experience conducting cross-functional analysis across multiple products/services to identify improvements and provide evidence-based recommendations.
• Skilled in translating complex information into actionable insights for decision-making and delivery outcomes.

Responsibilities

• Lead analysis across complex digital services and guide decision-making.
• Provide leadership to Business Analysts and influence senior stakeholders.
• Contribute to growth of the Business Analysis profession through development and best practice across DWP and government.

Skills

Lead cross-functional analysis

Translate complex information

Stakeholder influence

Job description

Pay up to £69,399, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

Ready to lead high-performing Business Analysis teams and influence the future of some of the UK's most important digital services?

We're looking for a Senior Business Analyst to lead analysis across complex digital services, turning stakeholder needs into value-driven solutions. You'll provide leadership to Business Analysts, influence senior stakeholders and use your Agile expertise to guide decision-making and solve complex challenges.

You'll also contribute to the growth of the Business Analysis profession through people leadership, professional development and the promotion of best practice across DWP and wider government.

This is an opportunity to combine strategic influence, leadership and analysis to help deliver digital services that make a meaningful difference to millions of citizens.

Please note: Please note that this campaign is recruiting for Senior Business Analyst roles across the locations listed above. Following interview, successful candidates will be placed on a single merit list. Roles will be allocated in strict merit order, considering your location preferences and the number of vacancies available in each location.

What skills, knowledge and experience will you need?

• Experience delivering business analysis across a range of change initiatives, from discovery and inception through to implementation and delivery.
• Experience conducting cross-functional analysis across multiple products, services or teams to identify opportunities, drive improvements and provide clear, evidence-based recommendations.
• Skilled in translating complex information into actionable insights, enabling informed decision-making and successful delivery outcomes.

Location: Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: Pay for this role is from £58,961 - £69,399

Pension: You'll get a brilliant civil service pension with employer contributions of 28.97%, worth up to £17,081 per year.

Holidays: A generous leave package starting at 25 days rising to 30 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.

And we have an award-winning environment and culture:

• DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards
• Diverse and Inclusive Leadership at Digital Leaders Awards 2024
• Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025
• Recognised as one of the Best Public Sector Employers at 2025 Women In Tech Employer Awards