Senior Business Analyst

Thames Water; Reading; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading water service provider in the UK seeks a Senior Business Analyst to build stakeholder relationships, mentor team members, and guide digital transformation initiatives. The role offers a competitive salary ranging from £55,000 to £65,000 per annum, hybrid work flexibility, and excellent benefits, including generous annual leave and pension schemes.

Benefits

26 days holiday per year

Performance-related pay plan

Generous Pension Scheme

Health MOTs, physiotherapy, counselling, life assurance

Qualifications

• Extensive experience working in a Digital Business Analysis project environment.
• Ability to present information clearly and succinctly at varying levels of the organization.
• Certification in Scrum Master or Product Owner.

Responsibilities

• Build strong relationships with stakeholders.
• Guide and challenge preconceptions, driving collaboration.
• Act as the escalation point for Business Analysts.

Skills

Digital Business Analysis experience

Coaching and mentoring

Presentation skills

Scrum Master or Product Owner certification

Portfolio management experience

Tools

DevOps tools

Job description

In digital transformation, this means leveraging data and technology to transform our organisational capability, drive innovation and deliver impactful change to our customers, communities and the environment.

What you’ll be doing as a Senior Business Analyst

• Build strong relationships and communicate clearly and consistently with stakeholders.
• Employ an inclusive leadership style with the ability to coach and mentor others and develop their performance.
• Adopt a customer‑centred outlook, working closely with business areas and Business Analysts to guide and challenge preconceptions, driving collaboration across teams to optimise opportunities within the domain.
• Help teams manage and visualise outcomes, prioritise work and deliver an agreed minimum viable product (MVP) and scope.
• Collaborate with the Lead Business Analyst to evolve and grow the capability and remit of the Business Analysis Community, demonstrating passion for continuous improvement and service excellence.
• Act as the escalation point for Business Analysts in projects and other stakeholders for all Business Analysis activities and deliverables, facilitating discussions to agree on a common understanding and remedial action planning.

Base location – Hybrid – Clear Water Court, Reading

Working pattern – 36 hours

What you should bring to the role

Essential criteria

• Extensive experience working in a Digital Business Analysis project environment.
• Experience in coaching and mentoring others.
• Ability to present information clearly and succinctly at varying levels of the organisation, simplifying complex business and technical concepts.
• Scrum Master or Product Owner certification.
• Some Portfolio management experience for incoming project ideas.

Additional skills and experiences would be great to have/bring

• Certification/experience in DevOps tools, processes, and methodology.
• Understanding of the Water Industry, its culture and regulatory accountabilities.
• Expertise in the practice of Business Analysis.
• Management/Leadership qualification.

What’s in it for you

• Competitive salary from £55,000 to £65,000 per annum, depending on experience.
• Annual Leave – 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Performance‑related pay plan directly linked to company and individual performance measures and targets.
• Generous Pension Scheme through AON.
• Access to a range of benefits – including annual health MOTs, physiotherapy, counselling, cycle to work schemes, shopping vouchers and life assurance.

Who are we

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know – we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.