Senior Business Analyst

Transport for London; Greater London; Hybrid; GBP 62,000 - 65,000; Full time

Benefits offered by this job

Final salary pension

Free TfL travel

30 days annual leave

Private healthcare

Cycle-to-work

Discounted Eurostar travel

Job summary

Transport for London, based in North Greenwich, London, is hiring a Senior Business Analyst to lead analysis across Cybersecurity, Payments, Digital, ERP and Asset Management. You will produce documentation from problem analysis to change deployment and engage stakeholders to translate needs into practical solutions.

We value collaboration, continuous improvement and delivering value at scale. The role is hybrid with 50% in the office and 50% from home, offering excellent benefits and a path to

Qualifications

• Demonstrable experience in producing business requirements, business processes and other analysis documentation.
• Confidence working in both Agile and Waterfall environments.
• Clear communication skills, able to influence technical and non-technical audiences.
• Tangible examples of delivering change through technology.

Responsibilities

• Lead the definition and analysis of business problems across diverse portfolios such as Cybersecurity, Payments, Digital, ERP and Asset Management.
• Produce clear, actionable documentation - from problem analysis to business change deployment.
• Engage stakeholders across TfL and beyond, translating complex needs into practical solutions.
• Support the procurement and delivery of technology solutions that improve how we work and serve London.

Skills

Business analysis

Agile & Waterfall

Stakeholder communication

Change via technology

Job description

Role: Senior Business Analyst (Band 3)

Team: Business Analysis

Contracts: TfL Permanent / Fixed Term (FTC)

Salary: £62,000 - £65,000 depending on skills, knowledge and experience & excellent benefits

Location: North Greenwich, London/Hybrid

This role follows a hybrid working model, with 50% of time spent in the office and 50% working from home over a 4-week period.

Job Purpose

Join a dynamic Business Analysis team at TfL, where your work will help shape the future of public transport. At TfL, our BA team is known for its excellence, collaboration and commitment to continuous improvement. We're a team of over 70 Business Analysts, working across a wide range of exciting projects. From procuring contact handling support tools for our Contact Centre Operations, to implementing Operational Workforce Management systems. We invest in growing our capabilities, supporting professional development and fostering a culture that prioritises wellbeing, innovation and impact.

Why Join Us

We don't just analyse - we transform. From mission-critical systems that keep London moving to digital platforms that empower our workforce - our work touches many lives every day.

• Impact at Scale: Work on multi-million-pound projects that deliver real value to Londoners.
• Tech-Driven Innovation: Collaborate on key projects to deliver cutting-edge solutions.
• Collaborative Culture: Be part of a supportive, knowledge-sharing environment where your expertise is valued.
• Future-Focused: Help shape the next wave of transformation - from digital collaboration tools to smarter asset management.

What You'll Do

• Lead the definition and analysis of business problems across diverse portfolios such as Cybersecurity, Payments, Digital, Enterprise Resource Planning (ERP) and Asset Management.
• Produce clear, actionable documentation - from problem analysis to business change deployment.
• Engage stakeholders across TfL and beyond, translating complex needs into practical solutions.
• Support the procurement and delivery of technology solutions that improve how we work and serve London.

What You'll Bring

• Demonstrable experience in producing business requirements, business processes and other analysis documentation.
• Confidence working in both Agile and Waterfall environments.
• Clear communication skills, able to influence technical and non-technical audiences.
• Tangible examples of delivering change through technology.

What We Value

We're not just looking for technical expertise - we value the behaviours that drive meaningful change. The ideal candidate will demonstrate:

• Initiative and independence in leading analysis.
• Confidence navigating complex stakeholder environments.
• Curiosity and a drive to challenge assumptions and explore new ideas.
• Proactive energy and a focus on continuous improvement.
• Professionalism and integrity in all interactions.

Equality, diversity, and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

Interview Schedule

We'll be running a two-stage interview process designed to give you the opportunity to showcase both your experience and technical skills.

• Stage 1: Virtual Competency-Based Interview Week commencing 9th November 2026

• Stage 2: In-Person Technical Assessment (Unseen) Candidates who progress past the first stage, will be invited to complete an unseen technical assessment at Pier Walk, North Greenwich. Date TBC

We endeavour to give candidates as much notice as possible however some interviews/ assessments will be organised at short notice and will require a degree of flexibility.

All offers of employment are subject to satisfactory right-to-work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn't match or can't be verified, we may not be able to move forward with your application, but we'll always treat you with transparency, respect, and clear communication throughout.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel