Senior Business Analyst

ITV; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading media and entertainment company in London is seeking an experienced Senior Business Analyst to join their Content Supply & Technology team. You will play a vital role in transforming the content supply chain by mapping processes, creating user stories, and collaborating across departments. The ideal candidate has over 6 years of experience in business analysis, excellent knowledge of the media industry, and strong process modelling skills. This role requires a flexible working model with 1-2 days in the office.

Qualifications

• 6+ years in a Business Analysis role with experience in complex projects.
• Solid understanding of the media industry and content supply chain.
• Familiarity with BPMN diagrams and agile development.

Responsibilities

• Lead process modelling for complex content supply chain processes.
• Create impactful user stories and analyse business needs.
• Document current operations and identify necessary evolutions.

Skills

Business analysis

Process modelling

Content supply chain knowledge

Agile principles

Interpersonal skills

Job description

Workplace: London White City. Expectation is 1-2 days in the office.

6 months FTC

Ready to be at the heart of transformation? We’re looking for an experienced, inquisitive, and proactive Senior Business Analyst to join our dynamic Content Supply & Technology team. This team is driving ITV’s strategic vision, and you'll play a crucial, hands‑on role in shaping the content supply chain of the future.

The Opportunity:

You’ll be diving deep into the business processes of ITV’s Media & Entertainment (M&E) division, focusing on the content supply chain. Your mission will be to research, understand, and document (to BPMN Level 3) our 'as-is' processes, and then help transform them into future‑state solutions that deliver key business goals and real operational outcomes.

You’ll be collaborating across the board with Product, Design, Engineering, QA, Delivery, Change, and vital business stakeholders to make it all happen.

What You'll Be Doing (Your Responsibilities):

• Mapping the Future: Lead process modelling to map complex content supply chain processes at multiple levels, aligning them to our future solutions.
• Driving Transformation: Apply domain modelling to clearly identify the key concepts and relationships essential for robust solution design.
• Defining Requirements: Create impactful user stories, eliciting, analysing, defining, validating, and prioritising the business needs, logic, and constraints for our architecture and engineering teams.
• Proving the Value: Support benefits analysis and realisation, helping to quantify expected business outcomes and validate the impact of our work post‑delivery.
• Understanding the Journey: Document how ITV’s content supply chain operates today and identify how it needs to evolve to meet strategic needs.

We're Looking For Someone Who Brings:

• 6+ years in a Business Analysis role with demonstrable experience applying BA techniques to broad, complex projects/products.
• A solid understanding of the media industry, specifically the content supply chain.
• Familiarity with agile principles and a track record of working effectively in cross‑functional product development teams.
• Strong capability in business, process, and data analysis, with expertise in Business Process Modelling (BPMN diagrams), Domain Modelling, User Story creation, Benefits Analysis & Realisation, and Vendor Evaluation.
• Excellent interpersonal skills with the confidence to effectively frame and communicate opportunities and respectfully challenge prevailing assumptions.
• High attention to detail, ensuring thoroughness and accuracy in all deliverables.