Senior Business Analyst

Castles and Coasts Housing Association; Carlisle; On-site; GBP 51,000; Full time

Job summary

A regional housing organization based in Carlisle is seeking a Senior Business Analyst to lead a team and drive the redesign of services and processes. The successful candidate will enhance both customer and colleague experiences while addressing the housing crisis in Northern England. Experience in mentoring and developing business cases is essential. The role offers a competitive salary of £50,490 for a fixed-term contract of 18 months.

Qualifications

• Experience leading and mentoring a Business Analyst team.
• Strong knowledge of business analysis best practice.
• Proven architecture design and workshop facilitation skills.

Responsibilities

• Shape redesign of services and processes.
• Identify technology requirements to enhance customer experience.
• Lead a team of Business Analysts ensuring best practice.

Skills

Leading and mentoring Business Analyst team

Business analysis best practice

Architecture design

Workshop facilitation

Stakeholder management

Developing business cases

Job description

Senior Business Analyst

Castles & Coasts Housing Association (CCHA), based in Carlisle, Newcastle or Workington, offers a fixed‑term 18 months role, 36.25 hours per week, salary £50,490 per annum plus benefits.

Overview

Join CCHA’s Transformation Team to redesign services, processes and ways of working, tackling the housing crisis across North of England and improving community services.

Responsibilities

• Shape redesign of services, processes and ways of working.
• Identify requirements and inform technology selection to enhance customer & colleague experience.
• Lead and mentor a team of Business Analysts, ensuring best practice and consistency across all analysis activities.
• Shape and maintain process architecture, facilitate workshops and manage the full requirements lifecycle.
• Act as a key link between stakeholders, technical teams and partners.
• Support development of business cases, defining clear benefits and ensuring every change delivers real value.

Qualifications

• Experience leading and mentoring a Business Analyst team.
• Strong knowledge of business analysis best practice and consistency.
• Proven architecture design, workshop facilitation and lifecycle management skills.
• Excellent communication, stakeholder management and stakeholder link skills.
• Experience developing business cases with clear benefits.

Benefits & Working Arrangements

Fixed‑term 18 months, 36.25 hours per week, salary £50,490 + benefits package. Interviews will be held in Newcastle at our Arcadia Office; alternative arrangements can be arranged.