Senior Business Analyst

Evri; Bishop Auckland; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading logistics company in the UK is seeking a Senior Business Analyst to drive transformation and enhance decision-making across its technology landscape. The role requires strong business analysis skills and experience in delivering complex projects. You will partner with stakeholders to define goals, lead analysis efforts, and create impactful documentation. Join us in shaping the future of logistics and benefit from a supportive and diverse workplace.

Benefits

Free digital GP service

Wagestream access before payday

Free basic Will

Bonus schemes

50% discount on sending parcels

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme

Retailer discounts

Up to 26 days holiday

Voluntary flexible benefits

Qualifications

• Minimum of 5 years of experience as a Business Analyst.
• Experience in managing multiple complex projects.
• Strong background in technology and process change.

Responsibilities

• Partner with senior stakeholders to define goals and measurable benefits.
• Lead business analysis across various project initiatives.
• Produce high-quality analysis artifacts to guide transformation.

Skills

Business analysis

Stakeholder management

Agile methodologies

Documentation creation

Tools

JIRA

Confluence

Job description

The Vacancy

Are you a strategic thinker who thrives on turning complexity into clarity? Do you influence change, challenge assumptions, and bring structure to ambiguous business problems? If so, Evri wants you to join our Change & Technology Governance team as a Senior Business Analyst - a key role shaping the future of one of the UK's largest logistics networks.

As a Senior Business Analyst, you will be at the heart of major transformation. You'll work across business functions to uncover real business needs, guide decision‑making, and translate ideas into actionable, benefits‑driven change. Your work will directly influence our technology landscape, customer experience, operations, and long‑term strategy.

Interested? Take a look at the below to understand what you'll be doing in your role:

• Partnering with senior stakeholders to understand business drivers, define goals, and articulate measurable benefits.
• Leading business analysis for discovery and inception phases - scoping problems, mapping current states, identifying opportunities, and defining future processes.
• Eliciting, challenging, prioritising, and managing business and product requirements with full traceability.
• Producing high‑quality, solution‑agnostic analysis artefacts such as: Story maps, EPICs, As‑is / To‑be process maps, Business capability heatmaps, Concept diagrams, Impact assessments and VMOST alignment.
• Working across people, process, and technology change to ensure end‑to‑end deliverability.
• Collaborating with Product Managers, Architecture, Engineering, Service Management and Project Managers to ensure alignment and value‑driven delivery.
• Supporting benefits identification, planning and realisation throughout the project lifecycle.
• Guiding testing considerations, transition planning, and operational readiness.
• Communicating complex information clearly and confidently to all levels, including senior leadership.

Still interested? Great news! Here’s what you’ll bring:

• 5+ years as a Business Analyst, with experience across full project lifecycles.
• Strong background in delivering people, process and technology change.
• Expertise in elicitation, analysis and presentation techniques.
• Proven ability to work on complex initiatives with multiple senior stakeholders.
• Experience using Agile, Waterfall or hybrid delivery methods.
• Confidence creating clear documentation - requirements, impacts, gaps, business rules.
• Experience with Confluence, JIRA or similar tools (beneficial).

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

We’re excited for the future. Let’s deliver it together.

About Us

Every parcel, every person, every place - every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Our Benefits

• Free digital GP service for all colleagues and their family
• Wagestream - access a portion of your earned income before payday
• Free basic Will and discounted partner mirror Will for all colleagues
• Bonus schemes (grade dependent)
• 50% discount on sending parcels through Evri
• Cycle to Work scheme
• Company funded Life Assurance
• Employee Assistance Programme with free counselling
• Retailer discounts
• Great career progression
• Up to 26 days holiday
• Voluntary flexible benefits at discounted corporate rates