Senior Business Administrator

First Choice Recruitment Services; Ledbury; On-site; GBP 30,000; Full time

Job summary

A professional event management company near Ledbury seeks an experienced Events Administrator to join their dynamic team. The successful candidate will manage client bookings, ensure high standards of customer care, and support the event experience. An ideal candidate has a background in hospitality, excellent communication skills, and proficiency in MS Office. This role offers a competitive salary of around £30K per annum and a rolling weekly rota.

Qualifications

• Background in hospitality or customer-facing roles.
• Ability to work alongside functional teams and assist others.
• Enthusiasm and drive to achieve goals with minimal supervision.
• Excellent organisation and planning skills.
• Account managing and financial reporting skills.
• Full clean driving licence is essential.

Responsibilities

• Provide administration for all client bookings.
• Host clients and visitors on-site.
• Ensure presentation of client areas meets 5-star standards.
• Order and maintain stock levels.
• Respond to client enquiries and emails.
• Coordinate pre-attendance and event qualification process.
• Plan the diary in accordance with staff requirements.

Skills

Hospitality experience

Communication skills

Organisational skills

Numeracy

Account management

Tools

MS Office

Job description

We are working with a professional company based near Ledbury who have a fantastic opportunity to join their busy, friendly team who run events for both corporate and private customers. The whole team work towards ensuring that guests attending the events have a truly memorable and positive experience and therefore exceptionally high standards of customer care and the ability to liaise with people at all levels is essential.

Key Duties

• Providing administration for all client bookings and supporting them through the full event experience.
• Hosting all clients and visitors on site.
• Responsible for the presentation of all client areas, ensuring they meet modern 5-star standards.
• Ordering and maintaining basic stock levels.
• Responding to and actioning calls/voicemails including client enquiries and group emails.
• Coordinating the pre‑attendance and event qualification process.
• Coordinating catering for all retail bookings.
• Maintaining the accuracy of forthcoming bookings and new diary bookings (making amendments and updating any cancellations).
• Planning the diary in accordance with staff requirements, working rotas and resource availability.
• Keeping in‑house systems updated, creating diary sheets, populating staff rotas and publishing shifts.
• Reconciling budgets, tracking revenue along with monthly finance reporting.
• Adhering to all company processes and procedures.

Qualifications and Requirements

• Background in hospitality/customer facing roles.
• Ability to work alongside functional teams and assist others as a local fact holder.
• Enthusiasm, drive, commitment and the confidence to achieve goals with minimal supervision.
• Excellent organisation, planning skills and written and verbal communication skills.
• Account managing and financial reporting skills.
• Numerate with an excellent grasp of MS Office applications.
• Be product literate.
• Full clean driving licence essential.

Working Pattern alternates from Monday to Friday one week, followed by Tuesday to Saturday the next on a rolling weekly rota basis (8am - 5pm); Salary c£30K per annum.

Please forward your up-to-date CV details and call Judy to discuss further.