Senior Billing Analyst

Culina; Willenhall; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading logistics company in the UK is seeking a Senior Order to Cash Billing Analyst responsible for generating timely billing documents and ensuring cash flow efficiency. The ideal candidate will manage billing processes, oversee audit documentation, and provide excellent customer service to stakeholders. Candidates should have strong Excel skills, knowledge of SAP, and a good understanding of UK tax regulations. This position offers a dynamic work environment with ample development opportunities, enabling you to thrive in a growing company.

Benefits

Competitive annual leave

Generous pension scheme

Life assurance

Wellness support

Eye care vouchers

Employee rewards

Retailer discounts

Qualifications

• Proficient in Excel with ability to perform data analysis.
• Familiar with SAP or equivalent ERP system.
• Understanding of UK tax scenarios.
• Strong literacy and numeracy skills.

Responsibilities

• Generate billing documents promptly.
• Manage interfaces from external systems.
• Resolve billing queries proactively.
• Support audits with documentation.

Skills

Excel proficiency

SAP knowledge

Data analysis

Customer service skills

Tools

S/4HANA

Outlook

Word

PowerPoint

Job description

With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.2 million deliveries reach the correct location. Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland.

Job Description

As a Senior Order to Cash Billing Analyst, you will be responsible for the timely and accurate generation of billing documents, ensuring they are sent promptly to customers to facilitate swift conversion of debt into cash. You will support the overall efficiency of the order-to-cash function by leveraging bespoke systems to assess and rate customer activity prior to billing, ensuring accuracy, compliance, and optimal cash flow.

You will play a key role in coaching and guiding the billing analysts through non-standard processes and escalations to ensure an effective outcome. You will always provide an excellent level of customer service to both your internal and external stakeholders, offering clear and accurate communication throughout the query resolution process.

Key Duties

• Generate orders and billing (invoice/credit) via S/4HANA SD for complex and high-value customers (both manually and via templates).
• Manage and reconcile interfaces from external systems to AR ledgers (Boomi).
• Coordinate with entities to agree order data timelines allowing for timely billing creation.
• Send invoices/credits to customers in a timely manner.
• Pro-actively resolve billing queries by liaising with BU entities and Collections to fix issues.
• Support internal and external audits by providing necessary documentation.
• Ensure compliance with VAT and other relevant financial regulations.
• Clear communication to senior stakeholders and customers in a confident manner.
• Present to superiors as well as non-AR colleagues (e.g., IT Helpdesk, Wider Business).
• Use previous experience & judgement when responding to customers and internal escalations professionally and promptly.
• Share learning and support peers, specifically working with risk, collections, customer services, transport, site/depots and commercial teams to resolve issues.
• Support analysts with non-standard processes or escalations.
• Demonstrate flexibility in transitioning between sub-teams as needed.
• Proactively seek the opportunity for new and existing process improvements as well as review those suggested by others and lead implementation where appropriate.
• Take appropriate corrective action and identify, recommend solutions to any errors or mistakes.

Qualifications

• Working knowledge of Excel and the ability to perform basic data analysis (e.g., Pivot, Filter, VLOOKUP).
• Working knowledge of Outlook and Word; ability to produce basic PowerPoint presentations.
• Working knowledge of SAP (ECC6 or S/4) or equivalent ERP system (basic report running, basic understanding of standard error messages).
• Good literacy and numeracy skills with a willingness to learn and a continuous improvement mindset.
• Working knowledge of UK domestic as well as EU + RoW tax scenarios and their impact on invoicing.

Additional Information

As part of our drive to make Culina Group a great place to work, we are proud to be an inclusive and diverse organisation committed to employee development and recognising success for hard-working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits

• Annual Leave – Competitive holiday entitlement of 24 days plus 8 bank holidays.
• Pension scheme – A generous contribution of 4% employee and 4% employer.
• Life Assurance – x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye care vouchers – Substantial savings with free eye tests and discounts on prescription glasses.
• Reward & recognition – Employee of the month and year, special recognition and long service awards.
• Everyday discounts – Access to over 50 retailer discounts through our benefit platform.

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates.