Senior Banking Operations Leader — Remote + Learning Budget

Monzo; City Of London; Remote; GBP 68,000 - 85,000; Full time

Job summary

A leading banking firm in the UK is seeking a Senior Operations Manager to lead the Personal Banking Customer Operations team. You will empower teams to deliver exceptional customer experiences by managing operational strategies in a fast-paced environment. This position offers a salary range of £68,000 - £84,500, along with flexible working hours and additional benefits including a £1,000 learning budget.

Benefits

Flexible working hours

£1,000 learning budget

Macbook for work from home

Qualifications

• Significant experience leading a highly effective operation in a fast-paced environment.
• Proven track record of end-to-end project delivery.
• Strong capability to lead through leaders.

Responsibilities

• Guide a team of Operations Managers for superior customer service.
• Develop and implement strategies aligned with Monzo’s goals.
• Act as a liaison with regulatory bodies ensuring compliance.

Skills

Leadership

Communication

Change management

Data analysis

Team development

Job description

A leading banking firm in the UK is seeking a Senior Operations Manager to lead the Personal Banking Customer Operations team. You will empower teams to deliver exceptional customer experiences by managing operational strategies in a fast-paced environment. This position offers a salary range of £68,000 - £84,500, along with flexible working hours and additional benefits including a £1,000 learning budget.