Senior AV Technician

Kinly’s Global Services; Greater London; On-site; GBP 42,000 - 46,000; Full time

Job summary

A leading global collaboration services firm is seeking an AV Technician to provide technical support across meeting rooms. The ideal candidate will have extensive knowledge of AV technologies including Creston, Cisco, and Extron, and experience in client-facing roles. Responsibilities include performing proactive health checks, managing incidents, and ensuring the quality of multimedia rooms. This full-time role offers a salary range of £42,000 to £46,000 based on experience, with benefits including flexible shift hours.

Qualifications

• An excellent working knowledge of Creston, Cisco, Extron, and Lightware.
• A good technical understanding of video conference standards and protocols.
• Proven industry experience in fields relating to AV and VC activity.

Responsibilities

• Perform L3 incident management and carry out proactive health checks.
• Production and delivery of weekly and monthly reports on faults and fixes.
• Provide service continuity support for Power Downs and Business Continuity Management activities.
• Assist with support for video/audio conferencing problems.
• Ensure all multi-media/presentation rooms are maintained in good working order.

Skills

Excellent working knowledge of Creston

Good technical understanding of video conference standards

Working knowledge of networks

Proven industry experience in AV and VC activity

Experience in client-facing responsibilities

High level of customer service

Job description

Overview

Role: AV Technician

Contract Type: Full-time, Permanent

Location: London, UK

Salary: £42,000 - £46,000 (dependent on experience), plus company benefits

Interview Process: 2 stages (Virtual and Face-to-face)

Hours: Shifts could be: 07:00 – 16:00 or 10:00 – 18:30 – mostly shifts will be 7am – 4pm, but we would need flexibility to cover the later shift

Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40-years\' professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.

With the expansion of one of our key global customers, we now have an opportunity for a proven AV technician, passionate about engineering, to join our highly collaborative team to provide AV technical and break fix support across all meeting rooms and technologies across our client’s campus.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.

Key responsibilities

• Perform L3 incident management and carry out proactive health checks in accordance with SOP
• Production of and delivery of weekly and monthly reports including faults, fixes and trends
• Provide service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
• Assist with support for video / audio conferencing problems; investigating faults and recommending further actions to rectify
• Ensure all multi-media / presentation rooms are maintained in good working order
• Presentation / multi-media meeting room/event support, including duration support
• Provide AV and VC set-up and technical support across all meeting rooms and VC equipped room
• Assist with training of new starters and freelancer
• Video / audio conference setup and support

Skills and experience

• An excellent working knowledge of Creston, Cisco, Extron and Lightware
• A good technical understanding of video conference standards and protocols
• A working knowledge of networks
• Proven industry experience in fields relating to AV and VC activity
• Experience of client facing responsibilities in a corporate environment
• High level of customer service

Additional information

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.

If you do require details of the vacancy or the application process in an alternative format, please email [e-mail] outlining your requirements.

Equal Opportunities

Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.