Senior Automatic Ticket Gate (ATG) Operator (SYS 0560)

Greater Anglia; Chelmsford; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading transportation company is seeking a Senior ATG Operator in Chelmsford. This role involves assisting customers, ensuring safe operations, and providing excellent service, with opportunities for travel discounts and employee perks. Candidates should possess strong communication skills and enjoy teamwork. Full training is provided, and applicants must manage their own transportation for early shifts.

Benefits

Free travel on Greater Anglia

75% off with other train operators

Employee assistance services

Defined Contribution pension

12 annual discount vouchers for family and friends

Qualifications

• Friendly demeanor with effective communication skills.
• Ability to handle pressure and various situations.
• Pride in providing top-notch customer service.

Responsibilities

• Assist customers at the gateline and ensure safe operations.
• Help prevent ticketless travel and report faults.
• Provide exceptional customer service.

Skills

Customer service

Effective communication

Calm under pressure

Team spirit

Job description

Please note that we are unable to accept your application if you do not meet the following criteria.

• 35 hours per week (shift-based, including early starts, late finishes, weekends, and bank holidays) this is on a week on week basis covering Chelmsford and Colchester as relief cover.
• You must be able to arrange your own transport for early/late shifts. Earliest shift is from 0530am, and latest shift finishes by 2300pm.
• Full training provided and uniform provided.
• Salary 23165.0.

About the Role

In this role, as an Senior ATG Operator, you'll be the friendly face of Greater Anglia, delivering exceptional customer service while helping passengers travel smoothly and safely. Your key responsibilities will include:

• Assisting customers at the gateline and ensuring the safe, tidy and efficient operation of the gates.
• Helping to prevent ticketless travel and fraudulent activity.
• Reporting any faults and issues promptly.

We're Looking For Candidates Who

• Have a friendly, approachable demeanor with the ability to communicate effectively.
• Are calm under pressure, able to think on their feet, and able to handle various situations.
• Possess a "can-do" attitude and enjoy working as part of a team.
• Take pride in providing top-notch customer service and passionate in ensuring customer safety.
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.

What's in it for you

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 28th November 2025

Please note vacancies can close earlier due to high influx of candidate applications.