Senior Audiology Assistant B3

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 25,000 - 27,000; Full time

Job summary

A healthcare provider in Surrey is seeking an enthusiastic Administrator to join their Audiology Department. The role involves maintaining efficient communication, managing patient appointments, and handling complaints. Strong communication skills and a can-do attitude are essential. The position offers a salary ranging from £25,883 to £26,958 annually. Opportunities for training and development are available.

Benefits

Training opportunities

Health and wellbeing program

Qualifications

• Working knowledge of the Trust Patient Administration System (Cerner) is beneficial.
• Experience of dealing with the general public and working in busy environments.
• Knowledge of patient pathways and medical terminology in the audiology field.

Responsibilities

• Maintain effective communication with staff and the public.
• Represent the department as the first point of contact.
• Handle patient complaints and concerns professionally.
• Cover reception duties at the Audiology clinics.

Skills

Excellent communication skills

Can-do attitude

Experience in an Administrator role

Ability to deal with the general public

Education

A good standard of general education to 'A' Level or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

We are looking for an enthusiastic administrator to join our Audiology Department at the Royal Surrey County Hospital in Guildford. If you thrive on working in a busy environment, communicating with professionals and the public and have good organisation skills then this is the job for you!

Please note this role may involve 7‑day a week working to support the service. Core hours of service are 9am - 5pm. Flexible working patterns can be discussed at interview.

We look forward to your application to join our friendly, supportive and highly professional team.

For further information contact Karen Lammaing, Head of Audiology on 01483 408359 or email on [e-mail]

Main duties of the job

We are a large department that provides specialised Audiology services to RSCH and 4 outreach clinics across Surrey and Hampshire. The administration team consists of 5 administrators.

The postholder will be expected to enter a rota of covering Audiology reception at RSCH and providing daily administration for the department. As the first point of contact with the public they will be representing the department in a professional manner, be deaf aware and work efficiently in a busy and demanding environment.

The postholder should have excellent communication skills and a can‑do attitude. The Audiology department is able to offer training opportunities to enhance administrative skills and audiological knowledge.

The RSCH Audiology department is a progressive department where our patients, quality of service, research, education and training are priority.

We provide a comprehensive audiology service including a diagnostic and rehabilitation service for children/adults, Vestibular diagnostics and rehabilitation service, Tinnitus and Hyperacousis service and the provision of private hearing aids.

The postholder will have the opportunity to work with other professionals, volunteers and Audiology students and be part of a friendly, supportive and highly professional team.

About us

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you feel valued from your initial interview through your entire tenure.

We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley.

The Care Quality Commission (CQC) have given us an overall rating of Outstanding.

Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us.

Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible.

Job responsibilities

• Maintaining good and effective communication with all staff and the general public.
• Being deaf aware and representing the department in such a manner as often being the first point of contact to the department.
• Taking responsibility for handling complaints and any concerns arising from patients and forwarding them through the management framework of the department as appropriate.
• Being able to deal with aggressive or confrontational patients in an effective, polite and understanding manner.
• Covering reception of the RSCH Audiology clinics.
• Managing and taking responsibility for patients as they arrive for their appointments.
• Booking, rescheduling and cancelling Audiology appointments of RSCH clinics at Guildford and other external sites.

Person Specification

Qualifications

• A good standard of general education to 'A' Level or equivalent ?A/I

Knowledge

• Working knowledge of Word, email and internet
• Working knowledge of a range of software packages e.g. Microsoft Word, Excel
• Knowledge of NHS priorities and understanding of the guidelines and targets in own area of work
• Experience of dealing with the general public ?A/I
• Working knowledge of the Trust Patient Administration System (Cerner) and Audiology PAS system ?A/I
• Knowledge of patient pathways and medical terminology in own area of work
• Experience of working in busy environment
• Experience in an Administrator role
• Experience in using patient administration systems
• Working with people with a disability
• Experience of working in a large complex organisation and a multidisciplinary environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,883 to £26,958 a year Per annum (pro rata) inc HCAS