Senior Audiology Assistant

Allscreens Nationwide Ltd; Guildford; On-site; GBP 21,000 - 29,000; Full time

Job summary

Allscreens Nationwide Ltd in Guildford is seeking an Audiology Assistant to support clinicians with adult and paediatric tests, manage patient flow and assist with administration and stock.

You will perform basic hearing tests, prepare equipment, maintain records, assist with outreach sites, and ensure safety and cleanliness of clinic rooms. A can-do attitude and good communication are essential.

Qualifications

• Experience in audiology procedures and range of services.
• Ability to handle telephone reviews and electronic patient records.
• Awareness of health and safety with frequent exposure to body fluids and contaminated items.

Responsibilities

• Assist Audiologists with specialised and complex tests (adult and paediatric population).
• Assist with vestibular procedures and a comprehensive hearing aid repair service.
• Create patient appointments and manage clinic administration on patient management systems.
• Maintain stock levels, check equipment, and assist with outreach site clinics.
• Undertake duties as deemed appropriate by the Head of Department.

Skills

Communication

Patient care

Record keeping

Stock management

Team collaboration

Job description

Utilise effective communication with patients, carers, relatives and relevant others. Assist Audiologists with specialised and complex tests (adult and paediatric population). Assist with vestibular procedures.

Provide the following services (adult population):

• Otoscopy
• Basic history taking
• Basic Pure tone audiometry
• Screening tympanometry
• Use of standardised questionnaires
• Impression taking and selection of ear mould
• Ear mould modification
• Comprehensive Hearing aid repair service including drop-off, postal and direct patient contacto
• Perform basic functionality tests on hearing aid
• Follow up counselling
• Advise on environmental aids
• Identify equipment faults and act to resolve these difficulties. Check, organise and send off hearing aids for refurbishment. Undertake telephone reviews. Have a good knowledge of the audiology procedures and range of services provided so that patients questions can be satisfactorily answered via direct patient contact or telephone/email communication. Refer clinical decisions outside own experience to an Audiologist. Maintain electronic patient records using specialist audiological programs. Responsible for auditing and updating cleaning schedules and general tidiness of the clinic rooms. Have a good understanding of the needs of the Audiology patients so that clear communication is possible in a friendly and helpful manner at all times Assist patients with mobility problems, including moving wheelchairs on a regular basis. Awareness of health and safety with frequent exposure to body fluids, e.g. wax, aural discharge, and the safe handling of contaminated items, e.g. ear moulds from infected ears. Report promptly any concerns to the Audiology Team Lead, Deputy Head or Head of Audiology. Have a can-do, positive attitude to delivery of a caring service provision. Undertake any such duties as deemed appropriate by the Head of Department.

Administration

Create patient appointments for RSCH clinics at Guildford and external sites on the patient management systems. Scan referral letters onto the patient management system. Manage and take responsibility for patients as they arrive for their appointments and sign them in on the appropriate systems. Assist in clerical and reception duties as required. Prepare clinics for and at outreach sites: patient records, equipment and stock. Maintain stock levels in Audiology rooms at RSCH Guildford and external sites. Responsible for Omnicell cabinet bin levels and liaise with procurement and Lead Audiologists. Check and organise distribution and transport of monthly stock to FPH sites. Assist in monitoring overall stock levels. Assist with monthly stock stats. Send ear mould impressions to manufacturers and receipt them on return. Take meeting notes when required. Ensure requested batteries and tubing are sent out to the patients. Complete Audiology outcomes on the patient management system. Order and receipt stock ordered in the Audiology department. Responsible for organising paperwork left at the departmental printer. Visit outreach sites as required. Undertake any such duties as deemed appropriate by the Head of Department.

Training and Development

Assist with the delivery of internal training programmes with support of the Team Lead. Update skills and clinical knowledge as appropriate for the role. Participate in audits, surveys and research. Participate in staff meetings and propose changes to working practices in own area. Undertake any such duties as deemed appropriate by the Head of Department.