Senior Associate - Technology Support III London

JPMorgan Chase & Co.; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading global financial services firm is seeking a Senior Associate in Workplace Technology Services. The role involves delivering technical support for desktop environments, managing IT hardware stock, and ensuring operational stability. Ideal candidates will have experience with Windows environments and a strong problem-solving ability, as well as educational qualifications in IT or related fields. Join a dynamic team driving innovation and enhancing user experience.

Qualifications

• Experience providing technical support for desktop environments across Windows 10 and 11.
• Strong knowledge of Microsoft Office/M365 and core desktop applications.
• Experience with PowerShell scripting for automation and system management.

Responsibilities

• Collaborate with technology teams to deliver comprehensive workplace services.
• Evaluate business requirements and identify technology risks.
• Monitor production environments for anomalies and address issues.

Skills

Technical support for desktop environments (Windows 10 and 11)

Active Directory administration

Microsoft Office/M365 proficiency

PowerShell scripting

Supporting Mac devices

Supporting Virtual Desktop environments (VMWare, Citrix)

Problem-solving abilities

Remote desktop support

Education

Diploma or degree in Information Technology, Computer Science, or related field

Tools

ServiceNow or similar ITSM platforms

Job description

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Job Description

Join us and make a direct impact on how technology supports our core business services. You'll have the opportunity to drive innovation, improve processes, and deliver reliable solutions that empower teams across the organization. We value your expertise in technical support and your commitment to operational excellence. At JPMorgan Chase, you'll grow your career while helping us create a workplace where technology works for everyone. Be part of a team that values collaboration, continuous improvement, and your unique perspective.

As a Senior Associate in Workplace Technology Services within Global Technology, you will play a vital role in ensuring the reliability and performance of workplace technology. You will deliver a seamless user experience by identifying, troubleshooting, and resolving technical issues. Your work will help maintain operational stability and support business operations through effective collaboration and technical expertise. You will contribute to a culture of innovation and continuous improvement, making a meaningful impact on our team and organization.

Responsibilities

• Collaborate with technology teams to deliver comprehensive workplace and infrastructure services
• Implement and uphold policies and procedures to enhance client experience and maintain operational stability
• Evaluate business requirements and identify technology risks to support informed decision-making
• Communicate clearly and professionally with stakeholders at all levels
• Manage workflows and team priorities for efficient execution of tasks and projects
• Monitor production environments for anomalies and address issues using standard observability tools
• Escalate and communicate issues and solutions to stakeholders, participating in incident resolution and service restoration
• Support incident, problem, and change management processes for technology systems and infrastructure
• Participate in Operations Call Meetings and other internal and external meetings
• Manage IT hardware stockroom operations and conduct regular hardware inventory assessments
• Generate ad-hoc reports to support IT operations, asset tracking, and metrics

Required Qualifications, Capabilities, and Skills

• Experience providing technical support for desktop environments across Windows 10 and Windows 11
• Proficiency in Active Directory administration and Windows computer management
• Strong knowledge of Microsoft Office/M365 and core desktop applications
• Experience with PowerShell scripting for automation and system management
• Ability to support and manage Mac devices in a corporate environment
• Experience supporting Virtual Desktop environments such as VMWare and Citrix
• Skilled in handling escalated support tickets and resolving technical issues efficiently
• Strong problem-solving abilities for troubleshooting complex desktop and virtual environment issues
• Proficient in providing remote desktop support
• Accurate inventory control within the IT hardware room
• Ability to perform MACD activities for IT hardware and support disaster recovery and business continuity initiatives

Preferred Qualifications, Capabilities, and Skills

• Experience with ServiceNow or similar ITSM platforms
• Strong customer service skills that resolve problems and provide a positive user experience
• Understanding of software life cycle development
• Strong organizational skills and attention to detail
• Experience collaborating with vendors and multiple business units
• Diploma or degree in Information Technology, Computer Science, or related field

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.