Senior Associate, IT Support

McLaren Group; Woking; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading racing team based in Woking is seeking an IT support professional to enhance user and technical support services. This role entails efficiently resolving IT issues and implementing improvements while collaborating with key business stakeholders. Candidates with knowledge of Microsoft Office 365, networking, and strong communication skills will thrive. The company offers hybrid working arrangements along with a comprehensive benefits package including private healthcare and pension contributions.

Benefits

Private healthcare

Car schemes

Life insurance

Generous pension contributions

Gym access

Restaurant on-site

Qualifications

• Experience in cross-functional teams solving technical issues.
• Strong understanding of networking setups like VLANs and VPNs.
• Capability to communicate technical info effectively to all audiences.

Responsibilities

• Ensure efficient resolution of IT support requests.
• Implement technical enhancements for improved service delivery.
• Build relationships with key business stakeholders.

Skills

Complex technical fault resolution

Microsoft Office 365 proficiency

Mac OS & Windows 10 knowledge

Azure AD and Windows Server experience

Networking knowledge

Hardware procurement knowledge

ITIL understanding

Communication skills

Education

MCP / MCITP / CCNA certification

Job description

Job description

At McLaren Racing, we’re not just here to try to take the chequered flag. We’re here to excite our fans, inspire our people and deliver for our partners. And we’re also committed to evolving our sport, our industry, and our technology, too.

Purpose of the Role :

The role will ensure that end user support is both efficient and reliable. Our team are responsible for supporting the IT environment, resolution of technical issues and fulfilling user requests.

We operate in a fast-paced environment that’s not your standard 9-5, so flexibility in working hours will be required. Culturally it’s a fun, supportive, ambitious and delivery focused team that provides members with flexibility, autonomy and exciting opportunity throughout the multiple racing series we support.

Role Dimensions :

The role will own the successful implementation of key technical enhancements to continually improve responsiveness and consistency of resolution to IT support requests and the IT service received by the end user community.

This is an varied role that covers the complete end user systems estate, inclusive of the device and platform they operate on. Ensuring new and updated business solutions meet business requirements, delivering demonstrable business value, aligned to best practice deployment of technology stacks and industry best and / or standard processes. You’ll act as an IT Representative to the key business stakeholders to help deliver the Business Technology Roadmap.

Principal Accountabilities :

Using strong technical skills that span across a breadth of technology areas to find solutions to both typical and unconventional problems.

Ensuring that issues are resolved in a prioritised way based on impact.

Analysing root causes to ensure permanent resolution where possible.

You will have an open mind to innovation and new solutions and seek to bring those into the environment.

Taking ownership of end user issues with a strong sense of accountability.

Building and maintaining relationships with key Business stakeholders and suppliers.

Tactical decisions to implement initiatives to ‘get things done’.

Prioritisation of tasks in a high-pressure environment including managing customer expectations.

Job requirements

Knowledge, Skills and Experience :

• Experience tackling complex technical faults working with cross functional teams.
• Profound working knowledge of the entire Microsoft Office 365 suite.
• In-depth understanding and experience with multiple OS platforms such as Mac OS & Windows 10.
• Experience with enterprise level infrastructure such as Azure AD, Windows Server, Hyper‑V, SSO, SCCM, Group Policy, Security.
• Good networking understanding, VLANs, VPN, DHCP, DNS, LAN, WAN, Cisco Meraki.
• Some previous knowledge of hardware procurement and asset management.
• Understanding of ITIL and Service Management good practice framework.
• MCP / MCITP / CCNA certified desirable.

Personal Attributes :

• Ability to build and maintain relationships with customers, peers, and stakeholders.
• Strong verbal and written communication skills.
• Excellent customer service skills proven within a high-pressure environment.
• Ability to remain calm and efficient under pressure.
• Good at problem solving and being organised in an enterprise environment.
• Ability to absorb technical information and communicate effectively at all levels to both technical and non-technical audiences.

What can McLaren offer?

We constantly strive to be better tomorrow than we are today. Our ambition is to be the most pioneering and exhilarating racing team in the world, and our collective task is to set the standards for high performance in sport. We show up every day with energy and enthusiasm, ready to play our part.

We encourage and support diversity, equity and inclusion. We will actively promote a culture that values difference and eliminates discrimination in our workplace.

McLaren Racing is based at the iconic McLaren Technology Centre (MTC) near Woking. Here at McLaren, we offer hybrid working with 3 days a week based in the MTC.

Our state of the art, sustainable campus offers many facilities including a gym, restaurant and indoor and outdoor break‑out areas, as well as direct access to park and common land. The MTC is connected to Woking mainline station via regular shuttle buses, from which London Waterloo is a 30 minute train ride.

We offer a comprehensive package of benefits including private healthcare, car schemes, life insurance and generous pension contributions.