Senior Associate, Client Services – BNY Investments

BNY Mellon; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial services firm is seeking a Senior Associate, Client Services to join their EMEA Investment Management team in London. This role involves managing client relationships, ensuring operational excellence, and fulfilling administrative needs. The ideal candidate should have experience in client services within the investment management industry and possess strong organizational and relationship management skills. Competitive compensation and benefits are offered.

Benefits

Highly competitive compensation

Generous paid leaves including paid volunteer time

Wellbeing programs

Responsibilities

• Fulfilling all administrative needs of fund buying and distributing IM EMEA clients in the UK.
• Acting as a first and ongoing point of contact for client service needs.
• Delivering operational excellence to wholesale and institutional clients.
• Maintaining regular client contact to improve satisfaction.
• Fostering strong working relationships with client contacts.
• Responding to operational queries in a timely manner.
• Ensuring commission and mandate arrangements are monitored correctly.
• Organising and delivering regular reports to clients accurately.
• Support sales process and keep Sales Team informed.
• Identify areas for client service improvements.
• Participate in project work as required.

Skills

Client knowledge and understanding

Strong organizational skills

Relationship management skills

Numeracy

Competence in Excel

Problem-solving

Project management skills

Education

Bachelor’s degree or equivalent

Job description

Overview

Senior Associate, Client Services – BNY Investments

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

About BNY Investments

BNY Investments is a division of BNY, one of the world’s largest and most-trusted financial services groups. BNY Investments is a leading investment manager, with $2.1 trillion* in assets under management as of June 30, 2024. Through an investor-first approach, the firm brings to clients the best of both worlds: specialist expertise from seven specialist investment managers offering solutions across every major asset class, backed by the strength, stability, and global presence of BNY.

Role and Location

We’re seeking a future team member for the role of Senior Associate, Client Services to join our EMEA Investment Management team. This role is located in London.

Responsibilities

• Fulfilling all administrative needs of fund buying and distributing IM EMEA clients in the UK.
• Acting as a first and ongoing point of contact for any client service needs.
• Delivering & communicating operational excellence to the wholesale and institutional clients (including Platforms) of BNY Investments in the UK.
• Maintaining regular client contact with the aim to improve client service and satisfaction and continue to build the BNY brand and image.
• Fostering and maintaining strong working relationships with the various contacts of BNY Investment’s clients, including their operational and dealing contacts.
• Responding to incoming operational queries and ad-hoc requests from clients and internal stakeholders in a timely and professional manner.
• Assisting in the negotiation and implementation of new legal agreements.
• Ensuring commission, rebate and mandate arrangements are set up, maintained and monitored correctly.
• Organising and delivering regular monthly and quarterly reports to clients accurately and in a timely manner.
• Communicate proactively with clients regarding their investments including but not limited to corporate actions, regulatory change, and account activity.
• Working alongside the Sales Team and Relationship Managers, supporting the sales process and ensuring that they are kept appraised of all relevant issues relating to the client.
• Working closely with internal departments, boutiques and the transfer agent to ensure the highest level of client service is achieved and maintained.
• Identifying areas for process and client service improvements on an ongoing basis and in line with business, market and product developments.
• Observing, maintaining and improving tight risk control processes.
• Participating in project work as and when required.
• Understanding the core product offering, the strategies and the investment process of each of the investment firms.
• Provide temporary cover for Relationship Managers or other Client Services staff when needed.
• Fully understanding and adhering to the company’s procedures covering anti financial crime matters, including but not limited to, AML, KYC and sanctions requirements.
• Complying with all corporate policies and procedures within the department.
• Alerting management immediately of any significant changes to business risks and internal controls effectiveness.
• Notifying management and/or Compliance immediately of any regulatory breach.
• Complying with health and safety policies and procedures operating within the business.

Qualifications

• Experience in a client service role in the investment management industry
• Bachelor’s degree or equivalent combination of education and experience
• Strong organizational and relationship management skills
• Client knowledge and understanding
• Numeracy and good level of competence in Excel
• Solving problems and creating solutions
• The ability to execute the sales process
• Project and time management skills

Additional Information

At BNY, our culture speaks for itself. Our benefits and rewards include highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.