Senior Associate, Client Service

BNY; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global financial services company in Manchester is seeking a Lead Analyst to join the CCO CA & Income Team. The ideal candidate will have 5-7 years of experience in custody operations and strong analytical and problem-solving skills. Responsibilities include client inquiry resolution, process oversight, and collaboration with cross-functional teams. This role offers competitive compensation and a supportive work culture.

Benefits

Competitive compensation

Benefits and wellbeing programs

Generous paid leave

Qualifications

• 5-7 years of experience in custody operations, corporate actions, or income processing.
• Proficiency in Excel and PowerPoint.

Responsibilities

• Handle and resolve complex operational and technical client queries.
• Act as the first point of escalation for senior analysts.
• Monitor daily volumes and performance metrics.
• Participate in initiatives to improve operational efficiency.
• Maintain accurate records of case resolutions.
• Collaborate with other departments for seamless operations.
• Contribute to training and onboarding of new team members.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal abilities

Multilingual capabilities

Education

Bachelor’s degree in Finance, Economics, or related field

Tools

Microsoft Office Suite

Query management systems

Operational dashboards

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success.As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Lead Analyst to join our CCO CA & Income Team team. This role is located in Manchester, UK

The Lead Analyst plays a pivotal role in the CCO CA & Income Team, ensuring timely resolution of complex client inquiries, supporting operational excellence, and contributing to strategic initiatives. This role combines technical expertise, client service acumen, and leadership support to maintain high standards of delivery across the EMEA region.

In this role, you’ll make an impact in the following ways:

• Client Inquiry Resolution: Handle and resolve complex operational and technical client queries related to corporate actions and income events, ensuring high-quality service and timely execution.
• Escalation Support: Act as the first point of escalation for senior analysts, providing guidance and resolution strategies. Collaborate with team managers and senior leadership to address critical issues.
• Process Oversight: Monitor daily volumes and performance metrics (e.g., query counts, resolution rates), identifying trends and areas for improvement.
• Operational Excellence: Participate in internal initiatives to improve operational efficiency and client experience. Recommend and help implement process improvements.
• Documentation & Reporting: Maintain accurate records of case resolutions, contribute to end-of-day (EOD) reporting, and assist in preparing internal presentations and updates for leadership.
• Cross-Functional Collaboration: Liaise with other departments (e.g., Risk, Legal, Product) to ensure seamless handling of corporate actions and income-related matters.
• Knowledge Sharing: Contribute to training and onboarding of new team members. Share best practices and updates across the team.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Finance, Economics, or related field.
• 5–7 years of experience in custody operations, corporate actions, or income processing.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (especially Excel and PowerPoint).
• Experience with query management systems and operational dashboards.
• Multilingual capabilities (e.g., Nordic languages) are a plus

At BNY, our culture speaks for itself, check out the latest BNY news at:

• BNY Newsroom
• BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

For further information, and to apply, please visit our website via the “Apply” button below.