Senior Assistant - Payments & Data Solutions

Bank Of China; Greater London; On-site; GBP 52,000 - 70,000; Full time

Job summary

Bank Of China is seeking a Senior Assistant – Payments & Data Solutions in London, UK. The role supports the Business Solutions Management team, delivering business solutions, automation and governance across Clearing & Payments operations.

The role requires strong data analysis, reporting, and Power Platform skills, with experience in process improvement and regulatory compliance. The candidate will collaborate with Technology, Operations and Front office teams to optimise payments processes.

Qualifications

• Degree in Business, Finance, Economics, Information Systems or related field.
• Professional qualifications in PM/Agile are a plus.
• Commercial experience in data analysis and MI reporting.

Responsibilities

• Extract, validate and analyse data from internal systems to generate insights.
• Develop and maintain management reports, dashboards, and Excel tools using advanced formulas, VBA.
• Support automation initiatives, monitor RPA processes, and handle exceptions.
• Identify opportunities for continuous improvement through process optimisation and emerging technologies.
• Coordinate end-to-end solution delivery with Technology, Operations, Risk and stakeholders.

Skills

Data analysis

Management reporting

Power BI

Power Query

Power Automate

Excel VBA

Automation

Process improvement

Python

Stakeholder management

Education

Bachelor's degree in Business/Finance/IS

Tools

Power BI

Power Automate

SQL (basic)

MS Excel

Job description

Clearing & Payments department supports the bank in a back office capacity, supporting the bank’s operational processing for various banking products, working with the retail branches and Front office teams to support London Branch and Subsidiary customers. As a Senior Assistant – Payment and Data Solutions, you will support the Business Solutions Management (BSM) team in delivering business solutions, process improvement, automation and project governance across the department. You will play a critical role in ensuring operational efficiency and supporting strategic initiatives. This is a full time permanent position.

Key responsibilities

• Extract, validate and analyse data from internal systems, ensuring data accuracy and consistency and generate business insights to support operational and strategic decision-making
• Develop and maintain management reports, dashboards and Excel-based reporting tools, including advanced formulas, VBA macros and automated reporting solutions
• Support departmental automation initiatives, including monitoring Robotic Process Automation (RPA) processes, investigating exceptions and performing routine maintenance
• Identify opportunities for continuous improvement through process optimisation, automation and emerging technologies
• Maintain departmental documentation, governance records, control evidence and internal collaboration platforms to support regulatory compliance, knowledge sharing and operational excellence
• Assess business impacts and analyse business requirements arising from system enhancements, regulatory changes and operational initiatives, identifying practical technology-enabled solutions to improve operational efficiency and business processes
• Coordinate end-to-end solution delivery with Technology, Operations, Risk and external stakeholders, including requirements gathering, development, testing, implementation and post-implementation support
• Support project governance through the maintenance of project documentation, trackers, action logs and management reporting
• Ensure all activities are performed in accordance with Bank policies, regulatory requirements, service level agreements and internal control standards

Requirements

• Degree educated in Business, Finance, Economics, Information Systems, or other relevant subjects
• Relevant professional qualifications (e.g. BCS, PRINCE2, Agile, Lean Six Sigma or equivalent) is a plus
• Commercial experience in data analysis, reporting and management information (MI) production
• Experience supporting business process improvement, automation or digital transformation initiatives would be advantageous
• Experience in payments within Financial Services or banking operations would be a plus
• Experience with Power BI, Power Query, Power Automate or other Microsoft Power Platform technologies
• Knowledge of SWIFT payment message standards (including ISO 20022) or payment operations
• Basic programming or scripting capability (e.g. Python, VBA, PowerShell or similar) would be beneficial
• Familiarity with change management or project delivery methodologies (e.g. Agile, PRINCE2)
• Proficiency in Mandarin is preferred
• Advanced MS Excel skills, including formulas, Pivot Tables, Power Query and VBA/Macros
• Excellent analytical and problem solving skills
• Highly organised and attention to detail
• Flexible and responsive to changing business priorities
• Interest in emerging technologies, AI and automation, with a willingness to learn and apply new technologies to improve business processes

Senior Assistant - Payments & Data Solutions • London, UK