Senior Assistant, HR Advisory Services

Deloitte LLP; Milton Keynes, Cardiff, Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading consulting firm in the UK is seeking a Senior Assistant to join their HR Advisory Service. This role focuses on providing professional advice on performance and conduct matters, managing high volumes of cases, and ensuring compliance with data protection legislation. With a strong emphasis on collaboration and service improvement, the ideal candidate will have exceptional communication skills and experience in a professional HR environment. The position offers a hybrid working model across locations including Milton Keynes.

Qualifications

• Proven ability to guide and advise on performance and conduct matters.
• Expertise in managing a high volume of cases.
• Maintain a professional and positive attitude.
• Identify opportunities to streamline processes.
• Strong advocate for data integrity and compliance.

Responsibilities

• Support performance management processes.
• Advise on disciplinary and grievance processes.
• Manage security and data breaches.
• Ensure compliance with Data Protection legislation.
• Track case management activities to timely closure.

Skills

Communication skills

Interpersonal skills

Analytical skills

Influencing others

Problem-solving

Tools

Microsoft Office

SAP

ServiceNow

Job description

Are you looking for the next exciting career opportunity? Do you have a passion for delivering a high quality service and an exceptional customer experience? Do you want to work in a supportive team where you are valued for the diversity that you bring and your ideas are encouraged? If so, this could be the role for you. HR Services are looking for a Senior Assistant to join our HR Advisory Service. The primary function of the role is to provide professional advice and support on performance, conduct and sickness matters. The team works closely with a wide range SME colleagues from the internal HR community to deliver a coordinated service to the business.

You thrive being a team player, sharing knowledge, experience and ideas and enjoy collaborating with peers, the wider HR community, and the business to find the best fit solutions.

Responsibilities

• Supporting the business with the performance management process up to and including dismissal.
• Advising on informal disciplinary and grievance processes and escalating to T1 Advisors or Employee Relations where appropriate.
• Authenticate and support AWOL cases, conduct exit interviews and support the exam fail and short-term sickness capability process.
• Manage security and data breaches and progress through the disciplinary process as appropriate.
• Support connection and collaboration within the HR Advisory team completion by the wider HR community.
• Ensuring all SAP related actions or updates are completed accurately in time for payroll deadlines and in line with procedural guidelines.
• Ensuring effective utilisation of case management tools, keeping all records up to date and accurate and tracking activities through to timely closure.
• Ensuring compliance with appropriate Data Protection legislation at all times.

Skills and Professional Experience

• Proven ability to guide and advise on performance and conduct matters from providing initial advice through to dismissal by providing end to end case management support. Providing counsel to the business on policy interpretation, employment law considerations, and risk mitigation strategies, producing and reviewing case documentation where required.
• Demonstrated expertise in managing a high volume of cases, ensuring timely resolution while mitigating risk and considering both legal and commercial implications, escalating when appropriate to the management team or HR SME colleague.
• Maintain a professional and positive attitude, with exceptional communication and interpersonal skills. Effectively influencing and persuading others and articulating thoughts and ideas in a composed manner to instil confidence in others.
• Actively identify opportunities to streamline processes and enhance efficiency, participate in efforts to support and embed change across HR Services and the wider HR function as well as engaging with continuous service improvements.
• Demonstrate commercial awareness & risk management which includes an understanding of the current environment within which we operate and an ability to adapt recommendations or advice as appropriate Demonstrate a methodical, analytical and clear approach to problems using appropriate tools and technologies to help identify key trends.
• A strong advocate for data integrity and compliance, ensuring accurate and timely record keeping of all employee relations matters within the case management tool (Service Now)

Other skills

• A confident delivery of verbal and written communications with excellent attention to detail.
• An ability to develop effective relationships with key stakeholders.
• Ability to influence through personal credibility.
• Adaptable to change and ways of working.
• Software skills: Excellent knowledge of Microsoft Office (particularly Excel and PowerPoint) and specific HR applications – of these, SAP and ServiceNow are preferable.
• Industry knowledge: An experienced HR professional that has come from either a professional services environment or alternatively a fast paced demanding ER role

You’ll be based in Cardiff, Milton Keynes or Birmingham with hybrid working.