Senior Assistant General Manager: Lead Guest Experience

Bistro Sablé; England; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Salary up to £50k per year

Staff discount 50%

28 days holiday

Supplier trips & training

Cycle to Work

Free meals on shift

Staff referral bonus

Career progression

Job summary

Bistro Sablé in Islington invites an experienced Senior Assistant General Manager to lead front-of-house excellence and guest experiences. You will mentor staff, shape daily service, and align operations with our Parisian-inspired dining ethos.

With 3–5 years in a senior FOH role and a passion for wine, beer and spirits, you’ll drive performance, manage budgets, and foster a warm, professional culture across the team. Competitive salary and benefits are offered.

Qualifications

• Minimum 3–5 years in a senior front-of-house role in a high-volume London restaurant.
• Natural host with hospitality passion and team-building skills.
• Strong leadership and communication abilities with mentoring experience.
• Financial acumen and data-driven mindset with cost awareness.
• Excellent organisational skills and composure under pressure.
• Working knowledge of wine, beer and spirits.

Responsibilities

• Lead, inspire, and support the front-of-house team to deliver consistently excellent service.
• Drive a warm, professional culture where guests and team feel welcome and valued.
• Recruit, train, and retain exceptional talent; coach individuals and lead reviews.
• Ensure smooth service with attention to pace, detail, and ambiance.
• Engage with guests to resolve issues swiftly and exceed expectations.
• Uphold service standards and drive continuous improvement.
• Manage daily floor operations and schedule rotas for peak demand.
• Conduct daily briefings and communicate menu changes to the team.
• Deliver on financial goals by managing budgets and costs.
• Collaborate on menu pricing and upselling to drive revenue.
• Monitor KPIs like covers, spend per head, and guest satisfaction.
• Work with Sommelier and suppliers to maintain wine and drinks offering.
• Contribute to wine pairings and beverage training; source new products.

Skills

Team leadership

Guest service

Recruitment

Budgeting

Communication

Wine knowledge

Job description

Bistro Sablé in Islington invites an experienced Senior Assistant General Manager to lead front-of-house excellence and guest experiences. You will mentor staff, shape daily service, and align operations with our Parisian-inspired dining ethos.

With 3–5 years in a senior FOH role and a passion for wine, beer and spirits, you’ll drive performance, manage budgets, and foster a warm, professional culture across the team. Competitive salary and benefits are offered.