Senior Application Support Officer

Triumph Consultants Ltd; Rowberrow; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A consulting company is seeking a Senior Application Support Officer for an interim position in Rowberrow. This role requires proven experience with the Unit4 ERP finance system, especially the AR module, and includes responsibilities like managing application support processes, leading a team, and providing technical support. This is a hybrid position requiring some on-site presence for equipment collection and induction. Applicants should be willing to start immediately and have relevant local government experience.

Qualifications

• Proven experience using the AR module of the Unit4 ERP finance system.
• Experience in a local government environment.
• Ability to manage and support a team of staff members.

Responsibilities

• Manage development, implementation, and improvement of Application Support policies.
• Provide effective application support and ensure service levels are maintained.
• Lead system upgrades and manage the team effectively.

Skills

Unit4 ERP finance system experience

SQL knowledge

Report creation in report studio

Job description

Senior Application Support Officer (Interim)

Job Ref: Bristol

Salary: £310.36 per day PAYE

Hours: 37 hours per week

Length: 4-5 months

Bristol BS1 5TR

Hybrid working

URGENT REQUIREMENT - MUST BE ABLE TO START IMMEDIATELY/SHORT NOTICE

We are urgently looking for a Senior Application Support Officer to join a local authority Finance Application team.

The ideal candidate is someone with proven experience in using the AR (Account Receivable) module of the Unit4 ERP finance system, as part of this role will be to provide support to a project which is looking at making improvements to collecting outstanding debt and automating process, where possible. There will be a requirement to create reports/provide data to help inform decisions.

In the role you may also be involved in supporting the project of the move to SaaS as well as providing 2nd line support and issue resolution. You also need to have good SQL knowledge as well as experience in creating reports in report studio including XtraReports.

Other responsibilities to include:

• Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures and standards.
• Manage the implementation of service improvement working in partnership with internal/external stakeholders.
• Provide and monitor an effective Application Support Function. Manage the day‑to‑day activities, ensuring service levels are maintained and continually improved.
• Lead/oversee co‑ordination of system upgrades.
• Ensure effective liaison with relevant suppliers and stakeholders providing best practice advice when appropriate.
• Analyse performance and make recommendations for improvements to process and user controls based on analysis of data and management information. Encourage and promote best practice, particularly in the area of customer service orientation.
• Ensure all processes reinforce effective data quality and data security.
• Lead and support the measurement and benchmarking of an Application Support Function that provides consistent processes, standards, and best practice.
• To lead and manage a team of up to 10 staff members.
• Out of hours working may be required at times during the year to support technical processes or system upgrades.

Experience required:

• Essential: Previous experience using Unit4 ERP finance system, which they are in the process of migrating to Unit4 SaaS product, as well as providing support.
• Essential: Extensive experience of using and supporting Unit4 Finance system ideally in a local government environment.
• Must have proven experience in AR (Account Receivable) module in Unit4.

NOTE: This is a hybrid role where you can mainly work from home however you will be expected to go the office to collect your equipment and undertake an induction.

How to Apply:

Quote the Job Title and Reference Number in your application.

Submit your CV in Word format.

Applications are reviewed on a rolling basis-early submission is recommended.

We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.

If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.