Senior Application Support Officer

Venn Group; Remote; GBP 60,000 - 80,000; Full time

Job summary

A local authority in South West England is seeking a Senior Application Support Officer to manage the day-to-day running of their IT applications, predominantly in a remote working setup. The role requires extensive experience with LAS and ContrOCC applications and a proven track record in supporting system upgrades. Responsibilities include managing implementation processes and ensuring service levels are maintained. Interested candidates can apply via email or online.

Qualifications

• Extensive knowledge of the LAS and ContrOCC applications.
• Experience with retention and purging configuration/processes.
• Understanding of standard Adult Social Care processes.

Responsibilities

• Manage the development and maintenance of Application Support policies.
• Lead the implementation of service improvement initiatives.
• Ensure service levels are maintained and continually improved.

Skills

Extensive experience of LAS (Liquidlogic Adults System)

Proven track record in supporting system upgrades

Ability to troubleshoot LAS/Controcc issues

Tools

ContrOCC

CFR

Job description

We are working with a South West based local authority who are seeking a Senior Application Support Officer to join their team to support extra work that has come into the Social Care Application Support team from a large transformation programme running in our Adult Social Care Department at the same time as we are planning to do a large upgrade on LAS & ContrOCC.

Location:

Southwest based Authority

Set-up:

Predominantly remote working, will need to attend the office on day 1

Rate:

£350/day via umbrella, inside IR35

Duration:

3 months – subject to extension

Hours:

Full-time

The Senior Application Support Officer will be part of the team and responsible for managing the day to day running of the Councils IT applications, this includes a helpdesk function; system upgrades; access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely.

Key responsibilities:

• Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures and standards
• Manage the implementation of service improvement working in partnership with internal/external stakeholders
• Provide and monitor an effective Application Support Function. Manage the day-to-day activities, ensuring service levels are maintained and continually improved
• Lead/oversee co-ordination of system upgrades

Qualifications and Experience:

• Extensive experience of LAS (Liquidlogic Adults System) and Controcc applications (System C)
• Proven track record in supporting system upgrades, including testing
• Experience with retention and purging configuration/processes
• Skilled in LAS form development (CFR)
• Understanding of system configuration and data management
• Ability to troubleshoot LAS/Controcc issues
• Understanding of standard Adult Social Care processes, e.g. Assessments, DoLS, Safeguarding Adults
• Understanding of information governance and compliance

If you are interested in this role, please send through an up-to-date CV to [e-mail] or apply online then a member of the team will call you to discuss further. AtVenn Group, we endeavour to respond to all applications. Due to the volume of applications, if you have not heard from us within 48 hours, please assume you have been unsuccessful on this occasion.