Senior Application Support Analyst

Railpen; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading investment management firm is seeking a Senior Application Support Analyst in London. This hybrid role focuses on supporting Investment Risk Management systems and providing reliable investment data. Candidates should possess strong technical skills, particularly in SQL and Azure, alongside a proactive approach to problem-solving. Excellent communication and collaboration skills are essential for success in this position.

Benefits

Competitive salary

28 days annual leave plus bank holidays

Generous annual bonus plan

Membership of the Railways Pension Scheme

4x Life Assurance cover

Colleague referral scheme

Private Medical Insurance

Employee assistance programme

Health cash plan

Eye care vouchers

Flu vaccination

Hybrid and flexible working

Generous family leave

Buy and sell holidays

Give as you earn scheme

Paid volunteering days

Flexible half days leave

Electric vehicle leasing

Cycle to work scheme

Qualifications

• Experience in investment management is essential.
• Ability to proactively identify support trends and provide solutions.
• Self-directed with strong ownership of tasks.

Responsibilities

• Support the investment business with stable applications.
• Ensure investment data is reliable and timely.
• Become a trusted partner for resolution within the team.

Skills

Production support experience

Technical background

Proactive problem identification

Effective communication

Collaboration

Tools

Microsoft SQL Server

Microsoft Fabric

Azure Data Factory

PowerBI

Windows Server administration

SFTP

Microsoft Azure workloads

Job description

Senior Application Support Analyst – Investment Risk Management (IRM)

We have an incredible opportunity for a Senior Application Support Analyst to join our Investment IT Operations Team on a permanent basis based in the London office (hybrid based).

Who we are

Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for.You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.

To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here .

The role

This role will support the investment business and related functions by providing stable applications and making sure investment data is reliable, timely and of good quality so the investment business can perform their roles to secure members futures. This role will be a specialist resource for supporting Investment Risk Management (IRM) systems including MSCI Risk Metrics and Ortec Pearl and IRM specific investment data. You will provide proactive support to try and identify issues before they are seen by the IRM team and will aim to become a trusted partner for resolution.

This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.

The person

We are looking for a Senior Application Support Analyst, who has previous experience of working in investment management as part of a rapidly changing environment. The successful candidate will have production support experience to meet the varied requirements of our Investment Business. You will look to proactively identify support trends and problematic processes and provide solutions. The role will require someone from a technical background, who has experience within either investment risk or risk performance. Experience of Microsoft SQL Server, Microsoft Fabric and Azure Data Factory would be a distinct advantage as would experience working with PowerBI, Windows Server admin, SFTP and knowledge of Microsoft Azure workloads.

We are looking for an individual who is self-directed and can take ownership of tasks. The individual will be expected to act exemplary towards colleagues, expressing a positive can‑do attitude and seeking to achieve exceptional standards in service delivery. As well as be an effective communicator, who is keen to resolve application and technical problems with the ability to balance priorities and work to deadlines. This role will suit someone who looks to take a collaborative approach to tasks to ensure best solutions and knowledge sharing.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for.You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.

What we can offer you

• A competitive salary
• 28 days annual leave plus bank holidays
• Generous annual bonus plan
• We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
• 4x Life Assurance cover
• Colleague referral scheme

Health & Wellbeing

• Private Medical Insurance
• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination

Lifestyle

• We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
• Buy and sell holidays
• Give as you earn scheme
• Paid volunteering days
• Flexible half days leave
• Electric vehicle leasing
• Cycle to work scheme

Next Steps

Please apply for the apply button or visit Careers Page by Wednesday 19th November 2025.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life