Senior Application Operations Engineer

Version 1; City of Edinburgh; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid / Remote working

Training budget for certifications

Great Place to Work

Job summary

Version 1 is seeking an experienced Senior Application Operations Engineer to own performance, availability and continual improvement of business-critical digital services in a hybrid, globally collaborative environment. You will work across AWS, Kubernetes and containerised setups, emphasising Dynatrace, distributed tracing and DQL.

You’ll play a key role in incident resolution, root-cause analysis and service improvements, collaborating with development, Service Desk and customer teams

Qualifications

• APM and observability across metrics, logs, traces, alerting and dashboards.
• Hands-on in production incidents and performance issues.
• Understanding of distributed systems, microservices, APIs and web app architectures.
• Working knowledge of AWS, Kubernetes, containers and cloud-native hosting.
• Understanding load balancing, auto-scaling and cloud networking.
• Experience with incident, problem, change and release management.
• Practical understanding of the SDLC and production releases.
• Strong stakeholder communication to explain risks to non-technical audiences.
• Experience with ITIL, Agile and/or PRINCE2 environments.
• Proactive mindset focused on service reliability and continuous improvement.

Responsibilities

• Own day-to-day health, availability and performance of critical applications.
• Use Dynatrace and DQL to monitor, investigate and optimise performance.
• Build and improve monitoring dashboards, alerts and metrics.
• Identify issues before impact to users.
• Lead incident triage, root cause analysis and post-incident reviews.
• Manage complex production issues through resolution or mitigation.
• Work across distributed systems, APIs, microservices and cloud-native apps.
• Collaborate with development during the release lifecycle (defects, UAT, deployments).
• Coordinate changes, releases and migrations into live environments.
• Manage incidents, service requests and operational activity via Jira ITSM.
• Leverage data to drive problem management and capacity planning.
• Maintain clear technical documentation and knowledge articles.
• Build relationships with technical teams, users and stakeholders.

Skills

APM observability

Incident investigation

AWS Kubernetes

SDLC understanding

Stakeholder comms

ITIL Agile PRINCE2

Service reliability

Capacity planning

Problem management

Release management

Tools

Dynatrace

Jira ITSM

Kubernetes

Job description

Version 1 is a trusted technology services and digital transformation partner, helping organisations innovate, modernise and maximise the value of their technology investments. Our expertise spans cloud, data & AI, enterprise applications, digital transformation and managed services, supporting leading public and private sector organisations.

At the heart of our Managed Services capability is the Service Reliability Group (SRG), delivering business-critical services across:

• Application Managed Services
• Cloud Management & Optimisation (Azure, AWS and OCI)
• Infrastructure & Database Managed Services
• Digital Workplace & Service Desk Operations

Through our ASPIRE Managed Services Framework, SRG combines AI, automation, technical expertise and continuous improvement to help customers improve service performance, resilience and business value.

Supporting customers across public sector, financial services and commercial organisations, our teams manage and optimise complex, business-critical technology environments while continually improving the services we deliver.

Job Description

We’re looking for an experienced Senior Application Operations Engineer to take ownership of the performance, availability and continual improvement of business-critical digital services.

This is a hands-on role where you’ll combine application operations, observability and production support, using monitoring and performance data to identify issues before they impact users. You’ll work across modern AWS, Kubernetes and containerised environments, with a strong focus on Dynatrace, distributed tracing and DQL.

You’ll also play a key role in incident resolution, root cause analysis, deployments, releases and service improvements, working closely with development, Service Desk and customer teams.

What You’ll Be Doing:

• Own the day-to-day health, availability and performance of critical applications and services.
• Use Dynatrace, including Distributed Tracing and DQL, to monitor, investigate and optimise application performance.
• Build and improve monitoring dashboards, alerts and operational metrics.
• Proactively identify performance, availability, latency and capacity issues before they impact services.
• Lead technical incident triage, root cause analysis and post-incident reviews.
• Take ownership of complex production issues through to resolution or effective mitigation.
• Work across distributed systems, APIs, microservices and cloud-native applications.
• Partner with development teams throughout the release lifecycle, from defects and UAT through to deployment.
• Assess and coordinate changes, releases and migrations into live environments.
• Manage incidents, service requests and operational activity through Jira ITSM.
• Use trends and operational data to drive problem management, capacity planning and continual service improvement.
• Maintain clear technical documentation, operational procedures and knowledge articles.
• Build strong relationships with technical teams, users and customer stakeholders.

Qualifications

What We’re Looking For:

• Strong Application Performance Monitoring (APM) and observability experience across metrics, logs, traces, alerting and dashboards.
• Hands‑on experience investigating production incidents and application performance issues.
• Strong understanding of distributed systems, microservices, APIs and web application architectures.
• Working knowledge of AWS, Kubernetes, containers and cloud-native hosting.
• Understanding of load balancing, auto-scaling and cloud networking.
• Experience with incident, problem, change and release management.
• Practical understanding of the SDLC and supporting applications through production releases.
• Ability to perform root cause analysis and turn technical findings into practical improvements.
• Strong stakeholder communication skills, including the ability to explain technical risks and recommendations to non-technical audiences.
• Experience working with ITIL, Agile and/or PRINCE2 environments.
• A proactive mindset with a strong focus on service reliability and continuous improvement.

Great to Have:

• Hands‑on Dynatrace experience, particularly Distributed Tracing and Dynatrace Query Language (DQL).
• AWS experience across EKS, EC2, Lambda and related services.
• Oracle and PostgreSQL database knowledge.
• Experience integrating observability/APM tooling with ITSM platforms.
• Familiarity with Site Reliability Engineering (SRE) and operational excellence practices.

Additional Information

Why Version 1

• Be part of a global Oracle practice of 700+ specialists
• Over 500+ certified professionals across the entire Oracle ecosystem
• Work on large-scale, multi-pillar enterprise Oracle Cloud programmes
• Work with ahigh-performing, collaborative Oracle practice
• Oracle Innovation Partner of the Year 2023 (EMEA)
• We provide end-to-end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services
• Our expertise in OCI enables us to deliver scalable, flexible, and high performance cloud solutions to the unique needs of our clients
• Join an award‑winning consultancy recognised for innovation and delivery excellence
• Clear career progression, strong leadership support, and genuine investment in your growth
• A culture that values expertise, autonomy, and doing things properly
• Strongcareer progression & mentorshipthrough ourStrength in Balanceand leadership programmes, including quarterlyPathways Career Development reviews.
• Significanttraining budgetfor certifications and further education.
• Version 1 Annual Excellence AwardsCall-Out recognition platform celebrating achievement.
• Moments that matter enhancedmaternity/paternity leave policiesto support your journey.
• ActiveESG & CSR initiatives, allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes.

Benefits include:

• Quarterlyperformance-related profit share
• Hybrid / Remote working flexibility
• CertifiedGreat Place to Workfor 10+ years running

If you’re an experienced Service Desk Analyst who enjoys solving technical problems, supporting customers and developing your skills in a modern Managed Services environment, we’d love to hear from you.

This is hybrid based with occasional travel to your nearest base office.

Malti Sharma, Senior Talent Acquisition Consultant – Enterprise Applications & SRG

#LI-MS3

#LI-Hybrid

We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers

Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!

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