Senior Ancillaries Lead

TUI Cruises GmbH; Luton; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading travel company in the United Kingdom is seeking a Senior Ancillaries Lead to own the strategy and roadmap for ancillary products within its airlines. The role requires proven experience in managing product portfolios, driving innovation, and integrating customer insights into scalable commercial propositions. You will build a high-performing team and establish robust performance analytics to ensure profitability and customer satisfaction. Attractive benefits including flexible working arrangements enhance the employee experience.

Benefits

Attractive remuneration

Discretionary bonus schemes

Generous travel benefits

Health & well-being support

Access to TUI Learning Hub

Qualifications

• Proven experience in managing ancillary or commercial product portfolios within the travel or airline sector.
• Ability to define and execute product strategy with a track record of measurable outcomes.
• Strong understanding of customer conversion and satisfaction channels.

Responsibilities

• Lead the end-to-end ancillary product strategy and development.
• Drive innovation and establish governance for stakeholder alignment.
• Develop performance analytics to track product uptake and profitability.

Skills

Managing ancillary or commercial product portfolios

Defining and executing product strategy

Understanding of pricing and merchandising

Analytical mindset

Strong communication skills

Job description

ABOUT OUR OFFER

As our Senior Ancillaries Lead, you'll own the strategy, roadmap, and performance of TUI Airline's ancillary products, ensuring they deliver value for both our customers and our business across our five airlines and multiple source markets.

Benefits

• Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You will define and lead the end-to-end ancillary product strategy, from product development and pricing to bundling, merchandising and distribution across all channels.
• You will drive innovation in our ancillary offerings, identifying new opportunities based on customer insight, market trends and operational feasibility, turning them into scalable commercial propositions.
• You will lead cross-functional prioritisation of ancillary initiatives, establishing clear governance to align stakeholders and ensure resources deliver maximum value.
• You will develop robust performance analytics, using data to track uptake, profitability and customer feedback to continuously refine our proposition.
• You will integrate sustainability and customer-centricity into the ancillary roadmap, creating value propositions that reflect both our brand values and customer expectations.
• You will build and develop a high-performing team of three, fostering a collaborative culture focused on innovation, delivery and value creation.

ABOUT YOU

• You have proven experience managing ancillary or commercial product portfolios, ideally within the travel, airline or broader mobility sector.
• You have demonstrated ability to define and execute product strategy, with clear commercial accountability and a track record of delivering measurable business outcomes.
• You possess strong understanding of pricing, merchandising and digital distribution channels and how they shape customer conversion and satisfaction.
• You bring an analytical mindset with strong business acumen, able to interpret data, model commercial impact and use insight to shape decisions.
• You are experienced in managing innovation pipelines, identifying, testing and scaling ideas based on both customer need and business potential.
• You have strong communication and influencing skills, capable of engaging senior leaders and shaping decision-making across multiple functions.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

SECURITY STATEMENT

At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we’ll guide you on the necessary information you need to provide at each stage.

Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you’ve resided in for more than 6 months in the past 5 years (some costs may apply).