Senior Analyst, Sales Operations

Spotify; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading streaming service in London is seeking a Senior Analyst to join the Sales Operations team. This position involves collaborating with cross-functional teams to identify growth opportunities, implementing strategies, and managing operational processes. The ideal candidate will have over 4 years of relevant experience, strong analytical skills, and expertise in Salesforce and BI tools. This role offers flexibility with a hybrid work model, requiring in-office attendance twice a week.

Qualifications

• 4+ years’ experience in Sales/Business Operations, Consulting, Finance, or similar.
• Experience with Salesforce and BI tools is preferred.
• Exposure to or interest in media and advertising is a plus.

Responsibilities

• Act as a strategic thought partner to Sales Leaders to drive revenue growth.
• Streamline the sales process by implementing standard methodologies.
• Use data and market intelligence to generate insights for decision-making.
• Manage multiple initiatives, ensuring clear milestones and delivery.

Skills

Versatile and Curious

Independent Problem Solver

Collaborative Partner

Analytical and Structured

Salesforce CRM

SQL

BI tools (Tableau, CRM Analytics, Looker/Google Data Studio)

Education

Bachelor's degree or equivalent experience

Job description

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

Spotify is seeking a London-based Senior Analyst to join the Sales Operations team. We drive the growth and success of Spotify’s ads business by planning, enabling collaboration across functions, and upholding operational efficiency.

This role is ideal for someone who thrives as a versatile operator – a curious, independent problem solver who enjoys wearing many hats and jumping into different areas as business needs evolve. In this position, you will partner with Sales Leadership in these regions and collaborate with Product, Vendor Sales, Marketing, Enablement, and Sales Systems & Tooling teams to identify growth opportunities, implement strategies to capture them and enhance the operational framework supporting the Sales team.

What You’ll Do

• Act as a strategic thought partner to Sales Leaders and cross-functional partners to drive revenue growth.
• Streamline the sales process by implementing standard methodologies and consistently improving key workflows.
• Identify education and tooling needs for the Sales team and collaborate with Sales Ops and cross-functional partners to address them.
• Use data and market intelligence to generate insights that inform decisions and strategy.
• Define commercial tactics and performance benchmarks to grow revenue, customers, and sales productivity.
• Lead and support projects that span incentives, Salesforce hygiene, workflow optimization, tooling adoption, and process improvements.
• Manage multiple initiatives at once, ensuring clear milestones, stakeholder alignment, and timely delivery.
• Identify market opportunities and prioritize customer segments to address gaps.

Who You Are

• Versatile and Curious: You adapt quickly, learn new systems, and enjoy diving into varied challenges from data to operations to project management.
• Independent Problem Solver: You thrive in ambiguity, take initiative, and know when to elevate or involve stakeholders.
• Collaborative Partner: You build strong cross‑functional relationships and communicate effectively with leadership and peers.
• Analytical and Structured: You bring rigor in data analysis, program management, and process improvement.
• Experienced with Salesforce CRM and BI tools (Tableau, CRM Analytics, Looker/Google Data Studio); SQL preferred.
• 4+ years’ experience in Sales/Business Operations, Consulting, Finance, or similar.
• Exposure to or interest in media and advertising is a plus.
• Bachelor’s degree or equivalent experience.

Where You’ll Be

• This role is based in London.
• We offer you the flexibility to work where you work best! There will be some in‑person meetings, but still allows for flexibility to work from home. We ask that you come into the office 2 times per week.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward‑thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know – we’re here to support you in any way we can.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.