Senior Analyst (Oracle/SQL/PL*SQL)

Bank of Ireland; City of Westminster; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading financial institution in the UK seeks an IT Support professional to join their team. This hybrid role focuses on supporting finance systems and involves troubleshooting, incident management, and collaboration with internal and external stakeholders. The candidate is expected to have strong IT systems experience, particularly with Oracle and SQL, and should be a problem-solver with analytical skills. The company values work-life balance, offering flexible working arrangements, generous leave, and support for professional development.

Benefits

23 days annual leave

6 months paid maternity leave

Financial wellbeing coaches

Employee assistance program

Qualifications

• Experience working on IT systems, primarily Oracle, SQL and PL SQL.
• Ability to work well under SLAs and communicate effectively.
• No specific qualifications required.

Responsibilities

• Manage incidents, problems, and changes within the ITIL framework.
• Investigate and resolve system issues.
• Document incidents and fixes for internal knowledge sharing.
• Suggest service improvements from an Application Operations perspective.

Skills

IT systems experience

Oracle knowledge

Analytical reasoning skills

Unix/Linux

Problem-solving

Communication skills

Tools

Oracle

SQL

PL SQL

Control-M

GIT

Bitbucket

Job description

What is the opportunity?

What is the opportunity? This is an exciting opportunity for someone with experience in an IT support or application development role to join a friendly and professional team! We pride ourselves on our service to the customer, working to meet the Bank's strategic priorities whilst aligning with the Group IT objectives. The successful candidate will support the various finance systems used by UK Mortgages, which includes SUMMIT mortgage system, interfaces, reporting and databases. You will encounter a different technical challenge every day which requires analysis and delivery of a solution working within the ITIL framework. This role requires close liaison with external suppliers, internal IT teams and Business areas.

In this role, you will:

• Work within theIL framework to manage incidents, problems and changes.
• Investigate and resolve system issues raised via Service Desk with either permanent solutions or temporary workarounds.
• Address the root causes of incidents to prevent recurrent incidents to minimise business impact by applying data fixes or other changes to the systems.
• Develop, test, document and implement system changes upon business request or where problem resolution is required.
• Document incidents, fixes and/or workarounds so that other team members can use the knowledge to respond to similar incidents promptly.
• Be involved in risk remediation and service improvement activities by participating in any local or group wide projects.
• Take the initiative to suggest improvements to the services from an Application Operations perspective.
• Monitor day-to-day operations to ensure service stability and report to management.

What will make you stand out?

• Good experience working on IT systems (Oracle/SQL/PL SQL).
• Strong Oracle knowledge required to be successful in this role.
• Proven track record of developing fixes to resolve service issues.
• Experience in Unix/Linux and shell scripting.
• Can work well under SLAs and communicate effectively with people at all levels.
• Problem solver with strong analytical reasoning skills.
• Experience of IT service management (not necessary).
• ITIL Foundation qualification or equivalent (not necessary).
• Experience of working with Third Party Vendors/Managed Service Providers (not necessary).
• Knowledge of file transfer tools (Connect Direct) (not necessary).
• Experience in Control-M batch scheduler (not necessary).
• Experience in GIT/Bitbucket (not necessary).
• Exposure to JBoss and Axway environments (not necessary).

Essential qualifications

No specific qualifications or minimum educational requirements needed for this role.

Team and role details

Bristol Application Operations (Back End), which is part of Technology Services, is responsible for the full end-to-end support of a wide range of systems/applications used by Business users. This is a hybrid role, based primarily at our Bristol/London office. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!

Key Competencies

• Customer Focused
• Self Accountable
• Self Manage Risk
• Self Agile
• Self One Group, one team

We welcome an inclusive and diverse workplace.