Senior Analyst, Collections

Cint; United Kingdom; Remote; GBP 35,000 - 45,000; Full time

Job summary

A global analytics firm is seeking a Senior Analyst for their Collections and Credit Control team. This role focuses on timely collection of payments and optimizing cash flow for clients across various regions. The ideal candidate will have 2-5 years of Credit Control experience, excellent customer service skills, and strong Excel capabilities. This position offers full-time remote work and is integral to maintaining effective communication with both customers and colleagues.

Qualifications

• 2-5 years of Credit Control experience.
• Ability to work quickly and accurately.
• Excellent customer service skills over the phone and face-to-face.

Responsibilities

• Chase overdue accounts and invoices by phone and email.
• Account reconciliations and maintenance.
• Ensure Monthly Cash Collection targets are met.

Skills

Credit Control experience

Excellent customer service skills

Multitasking ability

Excellent Excel skills

Administration skills

Interpersonal skills

Tools

Excel

Microsoft Access

SQL

Tableau

Job description

The Opportunity

Cint is seeking a Senior Analyst to join our dynamic Collections and Credit Control team. Reporting directly to the Director of Collections you will play a pivotal role in supporting our global client base across various regions in the effective management of our Credit Control Department.

As a Senior Analyst within the Collections team your primary focus will be to ensure timely collection of payments optimizing cash flow and minimizing outstanding debts primarily focused on clients in the Americas region with occasional assistance to colleagues in the EMEA and APAC regions.

Our collections team also works closely with commercial teams to gain insight into client requirements and facilitate appropriate payment methods as well as collaborating with cross-functional teams to enhance existing processes and foster long‑term partnerships with clients.

What You Will Do

• Chasing of overdue accounts and invoices by telephone and email
• Ensuring all unallocated payments are accounted for and reconciled
• Dealing with customer invoice queries and liaising with staff members to settle queries in a timely manner
• Maintaining and updating account information
• Account Reconciliations
• KPIs – Ensure Monthly Cash Collection targets are met
• Provide client data both internally and externally upon request
• Discuss and report any problematic accounts to the Head of Collections in a timely manner
• Maintain effective communication between customers and colleagues at all times to ensure an efficient and smooth service and customer satisfaction
• Support any relevant audit requests as and when required

Qualifications

What We Are Looking For

The successful candidate will have 2‑5 years Credit Control experience and be used to dealing with a high volume of accounts.

• The ability to work quickly and accurately
• Excellent customer service skills (both over the phone and face‑to‑face)
• The ability to multitask and work in a busy environment
• The ability to work with initiative to actively obtain the information required
• Excellent Excel skills including use of Pivot tables, V‑Lookups etc.
• Excellent all‑round administration skills
• Very strong interpersonal and communication skills with the ability to appropriately interact with our very varied customer base

Additional Information

Remote Work: Yes

Employment Type: Full‑time

Key Skills

Splunk, IDS, Microsoft Access, SQL, Cybersecurity, Intelligence Experience, Malware Analysis, Tableau, Analysis Skills, SAS, Data Analysis Skills, Analytics

Department / Functional Area

Finance

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We're pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We're accountable for our work and actions
• Excellence comes as standard
• We're open, honest and kind always.

We are caring

• We learn from each others experiences
• Stop and listen; every opinion matters
• We embrace diversity equity and inclusion.

More About Cint

We're proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces reflecting our commitment to a culture of trust respect and employee growth.

In June 2021 Cint acquired Berlin‑based GapFish the world’s largest ISO certified online panel community in the DACH region and in January 2022 completed the acquisition of US‑based Lucid a programmatic research technology platform that provides access to first‑party survey data in over 110 countries.

Cint Group AB (publ) listed on Nasdaq Stockholm – this growth has made Cint a strong global platform with teams across its many global offices including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney.