Senior Analyst Business Intelligence — 3PL Services Warehouse Operations

Myhrabc; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Cencora is seeking a Senior Analyst to join its 3PL team, operating at the intersection of logistics, technology, and AI-driven innovation. You will focus on order management, finance operations, and customer services around an ERP, identifying AI, RPA, and analytics opportunities to transform 3PL services.

You will translate business needs into actionable solutions, support business cases, and drive measurable outcomes across the operation.

Qualifications

• Bachelor's degree or higher in a related field.
• Lean principles certifications.
• Strategic thinking and innovation—connect technology to business value.
• Analytical rigour with data-driven problem-solving.
• Excellent communication and influence across functions.

Responsibilities

• Elicit, document, and validate business requirements using AI capabilities and a range of techniques.
• Translate requirements into user stories, specs, and data models for Agile delivery teams.
• Perform gap and root-cause analysis to identify inefficiencies and recommend improvements.
• Define KPIs, benefits realisation frameworks, and success metrics for initiatives.
• Act as liaison for 3PL operations stakeholders for transformation initiatives.
• Present findings and business cases to senior leadership with clarity.
• Support change management activities, including training and communications.
• Facilitate cross-functional workshops, sprint reviews, and steering committee meetings.
• Build and maintain dashboards/reports (Power BI, Tableau) to provide actionable insights.
• Collaborate with data engineering to define data requirements for AI/ML models.
• Champion a data-driven culture within the 3PL business.
• Identify and champion AI/ML and automation opportunities across programs.
• Partner with teams to design AI-augmented workflows and oversee PoC delivery.
• Stay updated on AI technologies and assess applicability to workstreams.
• Promote adoption of low-code/no-code platforms (Power Apps, Power Automate).
• Develop and maintain a pipeline of digital initiatives prioritized by impact and feasibility.
• Extensively experienced in Warehouse/Transport tech and operating models.

Skills

AI capabilities

Stakeholder engagement

Agile/Scrum

Data analytics

Change management

Education

Bachelor's degree in Business, Information Systems, or related

Tools

JIRA

Azure DevOps

Confluence

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This role is in support of Cencora's third party logistics service in Europe operating through our Alloga business.

Our 3PL division provides specialised logistics services to pharmaceutical and healthcare clients, managing complex supply chains that demand the highest levels of compliance, precision, and innovation. We are accelerating our digital transformation agenda, embedding AI, automation, and data-driven decision-making across every facet of our 3PL operations.

Role Purpose

We are looking for a dynamic, forward-thinking Senior Analyst to join our 3PL business and act as a catalyst for change. This is not a traditional BA role - you will be at the intersection of logistics operations, technology, and AI-driven innovation, focusing on order management, finance operations, customer services, centred around an ERP.

You will identify opportunities to leverage artificial intelligence, robotic process automation (RPA), predictive analytics, and other digital accelerants to transform how we deliver 3PL services to our clients. You will translate complex business needs into actionable solutions, support delivery of the business case, and drive measurable outcomes across the operation.

This role is available on a hybrid basis from either our London or Woking office location.

Key Responsibilities

Business Analysis & Requirements

• Elicit, document, and validate business requirements using a range of techniques and AI capabilities.
• Translate requirements into user stories, functional specifications, and data models suitable for Agile delivery teams.
• Perform gap analysis and root cause analysis to identify inefficiencies and recommend improvements.
• Define KPIs, success metrics, and benefits realisation frameworks for all initiatives.

Stakeholder Engagement & Change Management

• Act as the primary liaison for 3PL operations teams' Business Process Owners for transformation initiatives.
• Present findings, business cases, and solution options to senior leadership with clarity and confidence.
• Support change management activities — training, communications, and adoption tracking, to ensure sustainable implementation.
• Facilitate cross-functional workshops, sprint reviews, and steering committee meetings.

Data & Analytics

• Build and maintain dashboards and reports (Power BI, Tableau) that provide actionable insights to operations and leadership.
• Collaborate with data engineering teams to define data requirements for AI/ML model development.
• Champion a data-driven culture across the 3PL business.

AI & Digital Acceleration

• Identify, evaluate, and champion AI/ML and automation opportunities across the programme of work.
• Partner with internal teams to define requirements, design AI-augmented workflows, and oversee proof-of-concept (PoC) delivery.
• Stay current with emerging technologies (LLMs, generative AI, computer vision, digital twins, process mining) and assess their applicability to the programmes of work.
• Drive adoption of low-code/no-code platforms (e.g., Power Apps, Power Automate) to empower operational teams with self-service tooling.
• Develop and maintain a pipeline of digital innovation initiatives, including from vendors and other third-party suppliers, prioritised by business impact and feasibility.

Domain Expertise

• Extensive experience being part of a team developing and implementing innovative technology and operating models across Warehouse and Transport operations.
• Specific technology experience with Manhattan Active WMS and Microsoft Dynamics WMS.
• Operational experience within a logistics environment, preferably 3PL environment.
• Experience within a regulated environment, preferably pharmaceutical sector.
• Demonstrable experience identifying and implementing AI, automation, or digital transformation initiatives in an operational environment.
• Familiarity with Agile/Scrum delivery methodologies and tools (JIRA, Azure DevOps, Confluence).

Qualifications & Competencies

• Bachelor's degree in Business, Supply Chain, Information Systems, Data Science, or a related discipline.
• Lean principles certifications.
• Strategic Thinking & Innovation — Sees the bigger picture and connects emerging technology to business value.
• Analytical Rigour — Data-driven, detail-oriented, and methodical in problem-solving.
• Communication & Influence — Articulates ideas clearly, builds consensus, and drives action.
• Adaptability & Resilience — Thrives in ambiguity, embraces change, and iterates rapidly.
• Collaboration — Works effectively across functions, levels, and geographies.
• Results Orientation — Focused on delivering measurable business outcomes.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Alliance Healthcare Management Services Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned