Senior Analyst, Account Management

Mastercard; City Of London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global payments technology company seeks a Senior Analyst for Account Management in London. This role involves supporting client relationships, managing data insights, resolving issues, and driving engagement with cross-functional teams. Candidates should possess strong analytical and communication skills, as well as a Bachelor's degree in Commerce. Excellent knowledge of the payments industry is essential for success.

Qualifications

• Strong analytical skills required.
• Experience in developing partnerships within the payments industry.
• Excellent communication skills for internal stakeholder management.

Responsibilities

• Support the Account Management team in building client relationships.
• Act as data & insights subject matter expert.
• Drive resolution of client issues.

Skills

Strong team player

Strong analytical skills

Good knowledge of the payments industry

Proactive/self-starter attitude

Outstanding communication skills

Strong organisational skills

Ability to partner and manage internal stakeholders

Education

Bachelor of Commerce degree

Job description

Title and Summary

Senior Analyst, Account Management, MPMS Europe

Overview

Mastercard Prepaid Management Services (MPMS) provides business partners globally with fully outsourced prepaid card programme management solutions.

Leveraging the Mastercard network, MPMS delivers consumer and corporate travel, foreign currency, per diem and gift prepaid card programmes to a diverse set of partners including financial institutions, travel agents, retailers, bureau de change operators and airlines.

Role

The European MPMS Account Management & Business Development team supports our existing customers in the region and drives new business opportunities. As Senior Analyst, Account Management, you will work closely with the entire Account Management & BD team, drive key activities supporting all customer accounts, and own the knowledge management function in the team.

• Support the Account Management team build and drive the relationship with specific accounts, to deliver against business targets for Mastercard
• Act as data & insights subject matter expert, including the preparation and distribution of monthly performance reporting, QBR input, and handling ad‑hoc data requests from customers and the broader team
• Day‑to‑day issue resolution across our client base; drive timely resolution of technical and operational issues in close alignment with the technical support teams
• Knowledge management – gather, manage, and distribute key insights on customers, competitive landscape and market trends; collate, create/enhance & manage templates and checklists for key processes and activities
• Support project execution; preparing product specifications and acting as end‑to‑end resource lead on small to mid‑sized projects
• Develop and maintain strong working relationships, working closely with cross‑functional partners within the MPMS and wider Mastercard organization

Skills Required

• Strong team player, transparent communicator, and collaborator, committed to breaking down silos
• Strong ability to partner, manage and influence internal stakeholders across various businesses/teams
• Strong analytical skills
• Organisational skills and ability to structure and map out complex content and processes
• Highly proactive/self‑starter attitude
• Strong communicator with outstanding written, oral and presentation skills
• Good knowledge of the payments industry, with demonstrated expertise in developing partnerships with a diverse set of industry stakeholders
• Bachelor of Commerce degree or similar from a leading institution

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build as sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.