Senior Analyst, Account Management

Mastercard; Camden Town; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global technology company in payments is seeking a Senior Analyst in Account Management in Camden Town. You will support the relationship with specific accounts and drive key activities, such as performance reporting and resolving customer issues. Ideal candidates are strong communicators with a Bachelor of Commerce and analytical skills, fostering collaboration across teams.

Qualifications

• Strong team player and communicator.
• Strong analytical and organizational skills.
• Good knowledge of the payments industry.

Responsibilities

• Support the Account Management team with specific accounts.
• Prepare performance reports and handle data requests.
• Drive resolution of technical and operational issues.
• Manage knowledge insights on customers and market trends.

Skills

Team player

Strong analytical skills

Organizational skills

Excellent communication skills

Ability to influence stakeholders

Education

Bachelor of Commerce degree

Job description

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The European MPMS Account Management & Business Development team supports our existing customers in the region and drives new business opportunities. As Senior Analyst, Account Management, you will work closely with the entire Account Management & BD team, drive key activities supporting all customer accounts, and own the knowledge management function in the team.

Key Responsibilities

• Support the Account Management team build and drive the relationship with specific accounts, to deliver against business targets for Mastercard
• Act as data & insights subject matter expert, including the preparation and distribution of monthly performance reporting, QBR input, and handling ad-hoc data requests from customers and the broader team
• Day‑to‑day issue resolution across our client base; drive timely resolution of technical and operational issues in close alignment with the technical support teams
• Knowledge management – gather, manage, and distribute key insights on customers, competitive landscape and market trends; collate, create/enhance & manage templates and checklists for key processes and activities
• Support project execution; preparing product specifications and acting as end‑to‑end resource lead on small to mid‑sized projects
• Develop and maintain strong working relationships, working closely with cross‑functional partners within the MPMS and wider Mastercard organization

Desired Skills & Qualifications

• Strong team player, transparent communicator, and collaborator, committed to breaking down silos
• Strong ability to partner, manage and influence internal stakeholders across various businesses/teams
• Strong analytical skills
• Organisational skills and ability to structure and map out complex content and processes
• Highly proactive/self‑starter attitude
• Strong communicator with outstanding written, oral and presentation skills
• Good knowledge of the payments industry, with demonstrated expertise in developing partnerships with a diverse set of industry stakeholders
• Bachelor of Commerce degree or similar from a leading institution

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must

About Mastercard

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.