Senior AI/ML Engineer

Bupa; Salford; Hybrid; GBP 41,000 - 55,000; Full time

Benefits offered by this job

25 days holiday with buy/sell option

Bupa health insurance

Enhanced pension plan & life insurance

Annual performance bonus

onsite gyms or discounts

Online discounts

Job summary

Bupa is seeking a Senior AI/ML Engineer to advance our Applied AI capabilities. You will drive end-to-end AI/ML solutions, from data prep and model development to deployment and monitoring, across cloud platforms.

You’ll focus on Generative AI, Agentic AI, and responsible AI practices while partnering with diverse stakeholders to maximize business value. The role entails coaching peers, shaping AI standards, and delivering scalable AI that enhances healthcare and insurance experiences.

Qualifications

• Proven experience designing, building and deploying AI/ML solutions from concept to production.
• Experience implementing MLOps strategies and operational best practices.
• Deep understanding of Generative AI and Agentic AI concepts (RAG, embeddings, vector search).
• Hands-on with modern AI frameworks and cloud platforms.
• Strong software engineering skills including Python, CI/CD, and containers.

Responsibilities

• Bridge experimentation and production to ensure scalable, reliable AI that aligns with business objectives.
• Collaborate with product, analysts and SMEs to identify high-value AI opportunities.
• Develop end-to-end AI/ML solutions from data prep to deployment and monitoring.
• Build and maintain robust MLOps, governance, and QA practices.
• Mentor junior colleagues and promote engineering standards within Agile teams.

Skills

MLOps

Generative AI

Stakeholder engagement

Python

Agile methods

AI/ML production

LLM orchestration

Education

Bachelor's degree in CS/Math/Stats

Master's degree in Data Science/Statistics

Tools

LangChain

LangGraph

LlamaIndex

CrewAI Autogen

Google ADK

Azure

Snowflake Cortex

Docker

Kubernetes

Job description

Job Title: Senior AI/ML Engineer

Job Grade: C15

Salary: £48,200.00 DOE and location + Fantastic benefits

Location status: Hybrid (flexible working options available) 3 days WFH

Location: Bupa Place, Salford – Willow House, Staines – Angel Court, London

Permanent/fixed term contract: Permanent

About the Role

We Make Health Happen At Bupa, we're transforming the way we deliver healthcare and insurance through the power of Artificial Intelligence. We're looking for a Senior AI/ML Engineer to join our growing Applied AI team and play a pivotal role in developing, scaling and operationalising AI solutions that create real business value. This is an exciting opportunity for an experienced AI professional who is passionate about Machine Learning, Generative AI and Agentic AI, and thrives on taking innovative ideas from concept through to enterprise-scale production. You'll work at the forefront of AI innovation, partnering with stakeholders across Customer, Commercial, Operations and Healthcare Management functions to design and deploy intelligent solutions that improve experiences for our customers and colleagues.

What You'll Be Doing

As a Senior AI/ML Engineer, you'll be responsible for bridging the gap between experimentation and production, ensuring AI solutions are scalable, reliable, secure and aligned with business objectives. Key responsibilities include:

• Collaborating with product leaders, business analysts and subject matter experts to identify and shape high-value AI opportunities.


• Designing and delivering end-to-end AI and Machine Learning solutions, from data preparation and model development through to deployment and monitoring.


• Building and maintaining robust MLOps frameworks, governance processes and engineering best practices.


• Developing cutting-edge Generative AI and Agentic AI solutions, including: Retrieval-Augmented Generation (RAG) Semantic search AI agents and multi-agent workflows LLM orchestration frameworks


• Working with modern AI technologies such as LangGraph, Google ADK, Microsoft Agent Framework, LlamaIndex and similar tools.


• Deploying AI solutions across cloud platforms including Azure, GCP and Snowflake.


• Embedding responsible AI principles, evaluation frameworks, safety controls and assurance mechanisms throughout the AI lifecycle.


• Integrating external AI services and APIs into enterprise applications.


• Acting as an AI ambassador within the business, helping to build Bupa's reputation as a centre of AI excellence.


• Coaching and mentoring junior colleagues and supporting capability development across the team.


• Promoting engineering standards, quality assurance and coding best practice.


• Working within Agile delivery teams where appropriate.


• Ensuring compliance with regulatory requirements and maintaining the highest standards of data security and governance.

What We're Looking For

We're looking for someone who combines strong technical expertise with excellent stakeholder engagement skills and a passion for driving innovation.

• Proven experience designing, building and deploying AI/ML solutions from concept through to production.


• Strong experience implementing MLOps strategies, frameworks and operational best practices.


• Deep understanding of Generative AI and Agentic AI concepts, including: RAG architectures Embeddings and vector search Evaluation frameworks LLM orchestration


• Hands-on experience with frameworks such as: LangChain LangGraph LlamaIndex CrewAI Autogen Google ADK Similar modern AI frameworks


• Experience developing and deploying AI solutions on cloud platforms such as: Azure AI Foundry, Azure AI Studio and AKS Google Vertex AI and Cloud Run Snowflake Cortex AI and Snowpark


• Strong software engineering skills including: Python CI/CD pipelines GitHub Actions Azure DevOps Docker Kubernetes


• Experience working with APIs and integrating external AI services.


• Ability to engage, influence and build strong relationships with both technical and non-technical stakeholders.


• Experience mentoring and developing colleagues.


• Familiarity with Agile delivery methodologies and tools such as Azure DevOps.


• Desirable Bachelor's degree in Computer Science, Mathematics, Statistics or another quantitative discipline.


• Master's degree in Data Science, Statistics, Epidemiology or a related field.


• Experience working within healthcare, insurance or other highly regulated industries.

About You

• Can independently drive initiatives from idea to delivery.


• Makes pragmatic decisions balancing innovation, scalability and cost.


• Takes ownership of outcomes and proactively manages risks and dependencies.


• Communicates complex technical concepts clearly to a wide range of audiences.


• Is passionate about advancing the responsible use of AI.


• Enjoys mentoring others and helping create a culture of continuous learning and improvement.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell


• Bupa health insurance as a benefit in kind


• An enhanced pension plan and life insurance


• Annual performance-based bonus


• Onsite gyms or local discounts where no onsite gym available


• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: IT

Locations: Angel Court, London, Bupa Place, Staines - Willow House

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.