Senior AI-Driven Customer Service Advisor

Koin Limited; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology-driven customer service company in Poole is seeking a Senior Customer Service Advisor to enhance customer experience using AI technology. You will manage customer queries, optimize AI performance, and collaborate with various teams to ensure seamless operations while striving for exceptional customer satisfaction. This role offers a comprehensive benefits package and growth opportunities in a supportive environment.

Benefits

State-of-the-art technology

Increased holiday allowance

Regular social events

Free parking

Qualifications

• Strong interest in AI and innovative technology.
• Commitment to high standards.
• Adaptable attitude in various situations.

Responsibilities

• Responding to customer queries with accurate information.
• Managing AI performance for customer satisfaction.
• Handling escalated customer queries efficiently.
• Driving 5-star reviews by exceeding customer expectations.
• Monitoring customer feedback for service enhancement.
• Collaborating with teams for efficient order processing.

Skills

Customer support experience

Team management

Excellent communication skills

Organisational skills

Positive attitude

Interest in AI technology

Job description

A technology-driven customer service company in Poole is seeking a Senior Customer Service Advisor to enhance customer experience using AI technology. You will manage customer queries, optimize AI performance, and collaborate with various teams to ensure seamless operations while striving for exceptional customer satisfaction. This role offers a comprehensive benefits package and growth opportunities in a supportive environment.