Senior AI Adoption Consultant (Legal & Tax)

Thomson Reuters; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading technology provider in London is seeking a Senior Implementation Consultant to drive AI adoption and enhance customer engagement. You will lead tailored adoption strategies and onboarding sessions for major client accounts, ensuring effective utilization of legal and tax technology solutions. The ideal candidate has proven experience in customer engagement and change management, alongside exceptional analytical and communication skills. This role offers a hybrid working model with a focus on personal and professional growth.

Benefits

Flexible hybrid working environment

Supportive workplace policies for work-life balance

Career development programs

Comprehensive benefit plans

Paid volunteer days

Opportunities for pro-bono work

Qualifications

• Proven track record of leading customer adoption initiatives for SaaS, AI, or enterprise software solutions.
• Experience in change management or professional services environments.
• Strong analytical skills with the ability to translate insights into strategies.

Responsibilities

• Serve as primary contact for customers throughout the adoption lifecycle.
• Develop tailored adoption strategies for customer objectives.
• Lead onboarding sessions and training programs.

Skills

Change management knowledge

Consultative sales skills

Communication

Analytical skills

Customer service

Job description

A leading technology provider in London is seeking a Senior Implementation Consultant to drive AI adoption and enhance customer engagement. You will lead tailored adoption strategies and onboarding sessions for major client accounts, ensuring effective utilization of legal and tax technology solutions. The ideal candidate has proven experience in customer engagement and change management, alongside exceptional analytical and communication skills. This role offers a hybrid working model with a focus on personal and professional growth.