Senior Advisor

The Refugee and Migrant Centre; England; On-site; GBP 25,000 - 27,000; Full time

Job summary

A charitable organization in the UK is seeking a Senior Advisor to provide essential advice and support to refugees, asylum seekers, and vulnerable migrants. In this role, you will ensure efficient service delivery while advocating for clients’ needs. The successful candidate will have strong communication skills, experience in casework, and a commitment to equality and diversity. This position offers a fixed-term contract with competitive benefits and opportunities for career advancement.

Benefits

Company-matched pension scheme

Employee assistance program

Health and wellness support

Mental health resources

Comprehensive training opportunities

Qualifications

• Experience providing advice and casework support to asylum seekers and refugees.
• Ability to communicate complex information clearly to clients.
• Experience working in a multicultural setting.

Responsibilities

• Deliver professional advice to a diverse range of service users.
• Support the team in achieving targets and meeting beneficiary needs.
• Maintain confidentiality and represent the organization externally.

Skills

Communication skills

Organizational skills

Advocacy skills

Empathy

Ability to work in a multicultural environment

Education

Bachelor's degree or equivalent

Job description

Job Description

Senior Advisor

Location

RMC operates four branches located in Birmingham, Wolverhampton, Walsall, and Dudley. The successful candidate will be based at the Birmingham, Wolverhampton, Walsall, or Dudley.

Reporting To

Office & Casework Team Manager

Salary and Benefits

£25,500 £27,000 (dependent on experience)

Additional Benefits

• Company-matched pension scheme
• Employee assistance program
• Health and wellness support
• Mental health resources
• Comprehensive training and opportunities for career advancement

Hours

35 hours per week, Monday to Friday, from 9:00am to 5:00pm.

Contract

Fixed term until 30 September 2026

Probation period

6 Months

Annual Leave

21 days + 1 concessionary day and 8 Bank Holidays

About the Role

This is an exciting opportunity to join the Refugee and Migrant Centre, a well-established and award-winning charity dedicated to supporting refugees, asylum seekers, and vulnerable migrants. Our mission is to break down barriers to integration and empower individuals to achieve equal citizenship through holistic support services.

As a Senior Advisor, you will play a vital role in delivering professional and effective advice to a diverse range of service users. You will work within a dedicated team to provide advocacy, guidance, and casework support, ensuring the best possible outcomes for our beneficiaries.

Purpose and Scope of the Role

To provide professional and effective advice and guidance to a broad range of service users of RMC in particular welfare benefits, housing, health and other generalist advice areas and experience of advice work dealing with asylum seekers, refugees and vulnerable migrants.

To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.

Main Tasks and Responsibilities

Working within the team

To ensure the professional and organisational requirements are respected and met during the delivery of advice.

To assist the senior colleagues and Casework Team Manager in order to drive efficiency, quality, systems improvement and target achievement.

Casework and advice

To offer advice, advocacy and support to service users with various aspects related to their welfare as requested by the management of RMC and funders requirements.

To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.

To provide appropriate support and mentoring to any volunteers under supervision.

To represent RMC at external meetings and events when required by the senior colleagues.

To maintain effective working relationships with partners and stakeholders.

Person Specification

Essential Criteria

• Experience providing advice and casework support to asylum seekers, refugees, and vulnerable migrants.
• Strong communication skills, with the ability to explain complex information clearly to distressed clients.
• Excellent written, oral, and interpersonal skills.
• Strong organisational skills, with the ability to manage and prioritise a demanding workload.
• Commitment to equality, diversity, and working in a multicultural environment.

Desirable Criteria

• Experience working in a multicultural setting with sensitivity to different cultures.
• Ability to work independently and self-motivate.
• Educated to degree level or equivalent.
• Proven ability to work effectively as part of a team.
• Strong listening skills and the ability to empathise while maintaining professional boundaries.

Flexibility

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

Closing Date

Friday, 15 December 2025, no later than 5:00 pm.

Visa Note

RMC is not a sponsoring organisation. If your visa requires an extension with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.